Allure Ink Studio Policies
Allure Ink / Allure Aesthetics Studio
1. Policy Acceptance and Application
1.1 About these policies
These Studio Policies set out the booking, payment, attendance, treatment and administrative terms that apply when dealing with Allure Ink / Allure Aesthetics Studio (referred to in these policies as Allure Ink, the studio, we, us or our).
In these policies, client means the person who is booked to receive or who receives a service. Purchaser means a person who books, pays for or purchases a service, package, prepaid treatment, gift voucher or product, whether for themselves or for another person.
1.2 Who and what these policies apply to
These policies apply to all clients and purchasers and to all:
Consultations and appointments
Beauty, cosmetic tattoo, skin and paramedical services
Treatment plans and multi-session services
Packages and prepaid services
Gift vouchers and store credit
Product purchases
Bookings and purchases made online, by telephone, by SMS or direct message, in person or through another approved booking method
Any service-specific terms shown when booking also form part of these policies.
1.3 Access to and acceptance of the policies
Clients and purchasers will be given access to the applicable policies before completing a booking or purchase. They are responsible for reading the policies and asking the studio about anything they do not understand before proceeding.
Acceptance is recorded when the client or purchaser actively confirms agreement through the required booking-system checkbox. Booking an appointment or making a payment after being given access to the policies also confirms acceptance of the applicable booking and administrative terms.
The studio will retain a record of the date of acceptance and, where supported by the booking system, the version of the policies accepted.
1.4 Bookings made for another person
A purchaser may book or pay for another person where the studio permits this. The purchaser must provide accurate booking information and ensure the client is made aware of the applicable booking and cancellation terms.
The person receiving the service remains the client. Before treatment, that client must personally complete all required health questions, declarations, acknowledgements and service-specific consent forms. A purchaser or another person cannot provide treatment consent on behalf of an adult client.
Where the client is legally permitted to receive a service but cannot personally provide the required consent, the studio will determine whether consent may lawfully be provided by a parent, guardian or other authorised decision-maker. This does not mean that every service is available to minors or to a person who cannot provide informed consent.
1.5 Studio policies and treatment consent
Acceptance of these Studio Policies does not constitute consent to a treatment or procedure. Treatment consent is obtained separately through the consultation process and the consent form applicable to the booked service.
The studio may decline, postpone or discontinue a treatment if the client:
Does not complete the required forms
Does not provide sufficient information for the studio to assess treatment suitability
Does not understand or cannot provide informed consent to the proposed treatment
Is found to be unsuitable for treatment under the applicable safety, health or service requirements
The treatment-suitability, refusal and payment consequences will be addressed in the relevant policies and applied subject to Australian Consumer Law.
1.6 Policy versions and updates
The policy version accepted when a booking is made will ordinarily apply to that booking.
The studio may update its policies to reflect changes to services, prices, booking systems, business operations, professional guidance or legal, regulatory, health and safety requirements. Updated policies will apply to bookings and purchases made after their effective date.
Where an earlier change is reasonably necessary for legal, regulatory, health or safety reasons, the studio will provide affected clients with reasonable notice where practicable. A policy update will not remove a right or remedy that the client has already acquired under law.
1.7 Relationship between documents
The Studio Policies govern booking, payment, attendance and administrative matters. A service-specific consent form governs the description, suitability, material risks, expected healing, limitations and consent requirements of that particular treatment.
If an apparent inconsistency arises, the service-specific consent form will apply to clinical and treatment-specific matters, while these Studio Policies will apply to booking and administrative matters. The documents should otherwise be read together.
1.8 Australian Consumer Law
Nothing in these policies excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under Australian Consumer Law.
If any part of these policies is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary. The remaining provisions will continue to apply.