Refunds & Change of Mind Policies
Refund Policy
Allure Ink / Allure Aesthetics Studio
Effective date: 19/09/2022
5.0
5.0.1. Policy overview
All payments made to Allure Ink / Allure Aesthetics Studio are final and non-refundable except where a refund or other remedy is required under Australian Consumer Law.
We do not provide refunds for:
Change of mind
A change in personal circumstances
Deciding that you no longer want the treatment
Dissatisfaction arising solely from personal preference
Failure to read the treatment information, policies or instructions provided
Failure to disclose relevant medical, skin, medication or treatment information
Failure to follow preparation or aftercare instructions
Naturally limited, uneven or unpredictable pigment retention
Normal fading, colour adjustment or changes occurring during healing
Additional appointments, touch-ups or maintenance treatments being required
Services already performed or partly performed
Booking fees, deposits, missed appointments or late cancellations, subject to our booking and cancellation terms
Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under Australian Consumer Law.
5.0.2. Cosmetic tattoo results
Cosmetic tattooing is a customised procedure performed on living skin. Results vary between clients and cannot be guaranteed.
The final result may be affected by factors including:
Skin type, texture, tone and condition
Age and individual healing response
Existing tattoo pigment or scar tissue
Pigment metabolism and retention
Bleeding, lymphatic fluid and sensitivity during treatment
Medications, health conditions and hormonal changes
Sun exposure, skincare products and cosmetic treatments
Lifestyle and compliance with preparation and aftercare instructions
Pigment may heal lighter, cooler, warmer, softer, unevenly or with areas of reduced retention. This does not automatically mean the service is faulty or that the client is entitled to a refund.
The appearance immediately after treatment is not the final result. Clients must allow the advised healing period to pass before the outcome can be properly assessed.
5.0.3. Design and colour approval
Before the procedure begins, clients are given an opportunity to discuss and approve relevant elements of the treatment, including the proposed shape, placement, style and pigment colour.
Once the client has approved the design and the tattooing process has commenced, a refund will not be provided because the client later:
Changes their mind about the approved design
Prefers a different shape, colour, thickness or style
Receives different opinions from family, friends or another practitioner
Decides cosmetic tattooing no longer suits their preferences
Requests changes that were not agreed upon before treatment
Approval does not remove the client’s rights under Australian Consumer Law where those rights apply.
5.0.4. Healing and pigment retention
Cosmetic tattooing normally requires a healing period before the result can be assessed. During healing, the treated area may appear darker, bolder, warmer, uneven, dry, patchy or lighter than expected.
Pigment retention cannot be guaranteed. Some clients may retain pigment unevenly or require more appointments than others to achieve their preferred result.
A need for additional pigment, refinement or maintenance does not, by itself, entitle the client to a refund.
5.0.5. Touch-up and perfecting appointments
Cosmetic tattooing is a two-session service. The initial appointment establishes the shape, colour and foundation of the tattoo, while the touch-up or perfecting appointment is required to assess pigment retention, reinforce areas that have healed lightly or unevenly and complete the intended treatment plan.
Clients must attend the required touch-up appointment within the timeframe advised by the studio. The result cannot be considered complete or properly assessed until both sessions have been completed and the treated area has fully healed.
If the client chooses not to attend or complete the required touch-up appointment, the treatment plan has not been completed by the client. In these circumstances, we are not obligated to provide a refund solely because the client is dissatisfied with the retention, colour, shape, coverage or overall result of the incomplete service.
Unless expressly included in the original service description, touch-up, perfecting, colour-boosting and maintenance appointments are separate services and may incur an additional fee.
If a complimentary or included touch-up is offered, it must be booked and attended within the stated timeframe. If the client does not attend within that period, cancels outside the permitted terms or is no longer suitable for treatment, the appointment may be forfeited.
The touch-up appointment forms part of the treatment process but does not guarantee any particular result. Nothing in this section excludes or limits any rights or remedies available to the client under Australian Consumer Law.
5.0.6. Existing cosmetic tattoo
Results cannot be guaranteed when working over cosmetic tattooing performed by another practitioner.
Previous pigment may affect the healed colour, shape, saturation and overall result. Additional sessions, removal, lightening, colour correction or neutralisation may be necessary.
No refund will be provided because:
Existing pigment remains visible
Previous work affects the new result
Further corrective appointments are recommended
Removal or lightening is required before additional work can be completed
Any recommendations will be discussed with the client before proceeding where reasonably possible.
5.0.7. Client disclosures and treatment suitability
Clients must provide complete and accurate information about relevant:
Medical conditions
Allergies and sensitivities
Pregnancy or breastfeeding status
Medications and supplements
Skin conditions
Previous cosmetic tattooing
Cosmetic injectables, laser, peels or other recent treatments
Healing complications or history of adverse reactions
If relevant information is withheld, inaccurate or disclosed too late for the treatment to proceed safely, the appointment may be refused, postponed or discontinued. Payments will be handled under our booking and cancellation terms, subject always to Australian Consumer Law.
5.0.8. Preparation and aftercare
Clients are responsible for following all preparation and aftercare instructions provided by the studio.
We do not provide refunds for problems caused or contributed to by:
Picking, scratching, rubbing or removing healing skin
Applying unapproved products
Excess moisture, sweating, swimming or steam exposure
Premature use of makeup or active skincare
Sun or UV exposure
Receiving other treatments contrary to our advice
Failing to seek appropriate assistance after noticing a possible complication
Otherwise failing to follow the instructions provided
This clause does not apply where the client is entitled to a remedy under Australian Consumer Law.
5.0.9. Allergic reactions and individual complications
Although reasonable precautions are taken, individual sensitivities, allergic reactions and unexpected healing responses can occur.
A reaction or complication does not automatically establish that the service was provided improperly. Each concern will be considered individually, including the treatment performed, information disclosed by the client, aftercare followed and any professional medical advice available.
Clients experiencing signs of infection, a severe reaction or another medical concern should promptly seek advice from a qualified healthcare professional.
5.0.10. Booking fees and cancellations
Booking fees and deposits reserve appointment time and are not refundable for change of mind, late cancellation, rescheduling outside the permitted notice period, failure to attend or failure to comply with appointment requirements.
Any booking fee, cancellation or rescheduling rules will be applied in accordance with the booking terms accepted when the appointment is made and subject to Australian Consumer Law.
If the studio cancels an appointment, the client will ordinarily be offered a transfer or rescheduled appointment. Where the studio cannot provide the paid service within an agreed or reasonable timeframe, the client’s rights under Australian Consumer Law will apply.
5.0.11. Packages, prepaid treatments and gift vouchers
Packages, prepaid services and gift vouchers are not redeemable for cash and are not refundable for change of mind.
Any transfer, expiry, cancellation or redemption conditions stated at the time of purchase will apply, subject to Australian Consumer Law and applicable gift-card legislation.
A package or prepaid treatment cannot be refunded merely because the client:
No longer wishes to proceed
Moves away or becomes unavailable
Changes their personal preferences
Is temporarily unsuitable for treatment
Fails to redeem the service within the applicable period
5.0.12. Products
Products are not refundable for change of mind after purchase.
If a product is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee, the client may be entitled to a remedy under Australian Consumer Law.
5.0.13. Concerns and complaints
Any concern about a cosmetic tattoo service must be submitted as soon as reasonably possible to.
Email:admin@allureink.com.au
Phone or SMS:0435 660 902
The client should provide:
Their full name
The treatment and appointment date
A clear description of the concern
Clear, unedited photographs in natural lighting
Relevant information about healing and aftercare
Any medical advice obtained regarding the concern
We may request an in-person assessment and a reasonable opportunity to inspect the healed result and, where appropriate, address the concern.
Refusing a reasonable assessment or proposed remedy may affect our ability to investigate or resolve the matter. However, nothing in this section limits any rights available under Australian Consumer Law.
5.0.14. Remedies under Australian Consumer Law
If a service fails to meet a consumer guarantee, the remedy available will depend on the nature and seriousness of the problem.
For a minor problem, the business is generally entitled to a reasonable opportunity to correct the issue. A refund is not automatically required.
For a major problem, the client may have the right to cancel the service and receive an appropriate refund or retain the service and seek compensation for its reduced value. Any refund may take into account services that were properly supplied and work already completed, as permitted by law.
5.0.15. Acceptance
By booking, paying for or proceeding with a service, the client confirms that they have read and accepted this policy together with the studio’s booking, cancellation, consent, preparation and aftercare terms.
5.1 Scope of this policy
This policy explains:
When the studio does and does not provide refunds for services
How concerns about a service will be assessed
The role of healing, aftercare and completion of a treatment plan
The voluntary exchange conditions for retail aftercare products
When a prepaid service or deposit may be applied to another service or transferred to another eligible person
Rights and remedies that apply under Australian Consumer Law
In this policy, retail product means an aftercare product sold separately by the studio, including a balm, oil or serum. Product exchange provisions do not apply to services.
5.2 Change-of-mind refunds for services
The studio does not provide a refund for a service merely because a client:
Changes their mind
No longer wants or needs the service
Finds a similar service elsewhere or at a lower price
Changes their personal preference after the service has been performed
Expected a different result where the service was performed with due care and skill and the outcome is consistent with the information and limitations disclosed before treatment
Deposits, cancellations, rescheduling, no-shows and late arrivals are governed by the relevant policies. Nothing in this section limits a remedy required under Australian Consumer Law.
5.3 Results are individual and not guaranteed
Cosmetic, beauty, skin and paramedical treatment outcomes vary between clients. Results may be affected by skin type and condition, age, lifestyle, health, medications, hormones, sun exposure, healing response, pigment retention, natural hair or lash cycles, previous treatment, aftercare and other individual factors.
The studio does not guarantee a particular colour, shape, retention period, healed appearance, number of treatments or other individual result. Reference photographs, mock-ups, drawings and examples illustrate an intended direction and are not a guarantee that another client will heal or respond in the same way.
Individual variation, ordinary healing, fading, pigment loss, asymmetry caused by natural features or a result that differs from a client’s personal expectation does not by itself establish that the service was defective or create an entitlement to a refund.
5.4 Cosmetic tattoo is a two-session service
Unless the studio expressly states otherwise for a particular treatment, a cosmetic tattoo service is a two-session treatment plan consisting of:
The initial treatment; and
A required touch-up or perfecting session completed within the applicable timeframe.
The touch-up is required to assess healing, reinforce areas of pigment loss and make appropriate refinements. The final healed result cannot reasonably be assessed until both sessions have been completed and the second session has fully healed.
The touch-up remains subject to the studio’s eligibility, timing, booking and pricing requirements. It is the client’s responsibility to book and attend it within the applicable window.
5.5 Incomplete treatment plans
If a client does not book, attend or complete the required touch-up, the treatment plan has not been completed. In that circumstance, the studio is not required to provide a voluntary refund solely because the initial session healed lightly, unevenly, incompletely or differently from the client’s preference.
The studio is also not required to provide a complimentary replacement for a missed or late touch-up outside the applicable booking window. Any later appointment may be charged according to the studio’s touch-up and maintenance pricing.
Nothing in this section removes a remedy that the client is legally entitled to receive for a failure to comply with a consumer guarantee.
5.6 Client preparation, disclosure and aftercare
A client must provide complete and accurate information, follow preparation and aftercare instructions, protect the treated area and seek timely advice if a concern develops.
The studio is not responsible for an outcome caused by the client’s failure to disclose relevant information, failure to follow instructions, interference with the healing area, use of unsuitable products, exposure to avoidable risks or treatment by another provider after the studio’s service. These circumstances do not create an entitlement to a voluntary refund, although the studio will still consider any rights that apply under Australian Consumer Law.
5.7 Raising a concern about a service
A client who has a concern about a service should contact the studio directly as soon as reasonably possible and provide relevant details and photographs where requested. Depending on the concern and stage of healing, the studio may ask the client to allow the normal healing period to pass or attend a reasonable in-person assessment.
The studio will assess the service, the treatment record, information provided before treatment, healing stage, aftercare, client disclosures and other relevant circumstances. Requiring a reasonable assessment does not remove or delay any urgent medical care the client may need.
Where appropriate, the studio may propose further healing time, aftercare advice, a review appointment, completion of the treatment plan, correction, repeat performance or another remedy. A voluntary offer made to resolve one concern does not create an entitlement to the same outcome in another case.
5.8 Australian Consumer Law remedies for services
Services supplied by the studio come with consumer guarantees that cannot be excluded. This includes that services will be provided with due care and skill, be reasonably fit for an agreed purpose where that guarantee applies and be supplied within a reasonable time where no time is fixed.
If a service does not comply with an applicable consumer guarantee, the remedy will depend on the nature and seriousness of the problem and may include rectification, repeat performance, cancellation, a partial or full refund or compensation where required by law.
This policy’s change-of-mind exclusions, treatment-plan requirements and no-guarantee provisions do not apply to the extent they would remove a statutory remedy.
5.9 Change-of-mind exchanges for retail products
The studio does not provide a cash refund for a retail product where the purchaser has simply changed their mind. However, the studio will allow an eligible product to be exchanged for another product or returned for store credit if all of the following conditions are met:
The request is made within seven days of purchase
Valid proof of purchase is provided
The product is unopened, unused, undamaged and in its original saleable packaging
Any hygiene seal, tamper seal or protective packaging remains intact
Any price difference for a higher-priced replacement product must be paid at the time of exchange. Change-of-mind store credit is available only under these stated conditions and is not otherwise offered at the studio’s discretion.
5.10 Opened, used and hygiene-sensitive products
Opened, used, tested, unsealed or otherwise unsaleable balms, oils, serums and other hygiene-sensitive products cannot be returned or exchanged merely because the purchaser changed their mind, selected the wrong product or no longer wants it.
The seven-day change-of-mind period does not restrict the time in which a purchaser may be entitled to a remedy for a product that fails to comply with Australian Consumer Law.
5.11 Faulty, unsafe or incorrectly described products
This section applies only to retail products and does not govern concerns about services.
A purchaser who believes a product is faulty, unsafe, significantly different from its description or otherwise does not comply with a consumer guarantee should contact the studio directly as soon as reasonably possible. The studio may request proof of purchase and may reasonably assess the product before determining the appropriate remedy.
Depending on the nature and seriousness of the problem, the purchaser may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law. A refund required by law will ordinarily be made using the original payment method unless the purchaser agrees to another method.
5.12 Changing a prepaid service
A prepaid service is not automatically exchangeable for cash or products. Before any part of the service has been used, the client may ask the studio to apply the prepaid amount to a different service of equal or greater value.
Approval is subject to reasonable considerations including treatment suitability, appointment duration, artist availability, current pricing, preparation already undertaken and the terms of any package, promotion or offer. The client must pay any difference in price before or at the time required by the studio.
If the replacement service is lower in value, the studio is not required to refund the difference or issue store credit as part of a voluntary service change. The studio may decline a change that would be unsafe, clinically unsuitable, operationally unreasonable or inconsistent with the conditions of the original purchase.
5.13 Applying a deposit to a different service
The studio may agree to apply an existing deposit to a different service where the request is reasonable and made before the applicable cancellation or late-change deadline. The replacement service remains subject to suitability, availability, current pricing and any different deposit requirement. Any additional deposit or price difference must be paid when requested.
A service change requested within 48 hours may be treated as a late change under the Cancellations, Rescheduling, No-Shows and Late Arrivals Policy. A deposit cannot be exchanged for cash or applied to a retail product.
5.14 Transfer of prepaid services to another person
An unused prepaid service may be transferred to another person with the studio’s prior approval, provided the new client is eligible and suitable for the service and completes all required consultation, disclosure and consent requirements.
The following cannot be transferred:
Discounted services
Bundled services or packages
Services won in a competition, draw or giveaway conducted by the studio or in association with another person or business
Any service stated to be personal or non-transferable when purchased or awarded
A transfer does not convert the service to cash or extend its validity period. Once accepted and recorded by the studio, the transfer is final unless the studio agrees otherwise or the law requires another outcome.
5.15 No discretionary store credit
The studio does not issue discretionary store credit. Store credit is available only where a retail product qualifies under the seven-day change-of-mind exchange conditions in section 5.9.
Store credit will not be substituted for a refund or other remedy required under Australian Consumer Law unless the consumer voluntarily agrees to accept it and the law permits that outcome.
5.16 Statutory rights
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under Australian Consumer Law.