Booking Fees and Deposits
2. Booking Deposits
2.1 Deposit amounts
A deposit is required to reserve an appointment with Allure Ink. Unless a different amount is clearly stated for a particular service at the time of booking, the required deposit is:
Cosmetic tattoo services: $50 per appointment
Beauty therapies: 20% of the total booked appointment price
If more than one service is booked in the same appointment, the booking system will display the deposit payable before the booking is completed.
2.2 Payment and booking confirmation
The deposit is payable when the appointment is booked. An appointment is not confirmed and the requested time is not reserved until the required deposit has been successfully paid or the studio has expressly confirmed another arrangement in writing.
If the appointment proceeds as booked, the deposit will be credited toward the total appointment price. The remaining balance is payable in accordance with the studio’s payment policy.
2.3 Client cancellations
If the client cancels the appointment, the deposit will be retained by the studio and will not be transferred to another appointment, including where the cancellation is made more than 48 hours before the scheduled appointment time.
The deposit is retained to recognise the administrative work involved in establishing and managing the booking and the appointment availability reserved for the client. Any additional fee for a cancellation made within 48 hours is governed by the Cancellation and Rescheduling Policy.
The combined amount of the retained deposit and any additional late-cancellation fee will never exceed the full price of the booked appointment.
2.4 Rescheduling more than 48 hours before an appointment
If the client reschedules more than 48 hours before the scheduled appointment time, the deposit will be transferred to the replacement appointment.
The replacement appointment remains subject to availability and any limits on repeated rescheduling stated in the Cancellation and Rescheduling Policy. A transferred deposit cannot be exchanged for cash or applied to an unrelated purchase.
2.5 Rescheduling within 48 hours of an appointment
If the client reschedules within 48 hours of the scheduled appointment time, the deposit will be forfeited. A new deposit must be paid before a replacement appointment is confirmed.
Where the studio agrees to make an exception because of genuine extenuating circumstances, the exception applies only to that booking and does not create an entitlement to an exception on another occasion.
2.6 Failure to attend
A deposit is not the maximum amount that may be payable when a client fails to attend. A no-show client will be charged the full price of the booked appointment, with the deposit already paid credited toward that total. The remaining balance and any future booking requirements are governed by the No-Show Policy and Payment Policy.
2.7 Bookings made or paid for by another person
Where another person pays the deposit on behalf of the client, the deposit remains attached to the client’s appointment and is subject to these policies. Any refund, transfer or credit that is required will ordinarily be returned to the original payment method unless the studio and payer agree otherwise or the law requires another outcome.
2.8 Studio cancellation or inability to provide the service
If the studio cancels or reschedules an appointment, the deposit will not be forfeited because of that studio-initiated change. The client will ordinarily be offered transfer of the deposit to a replacement appointment.
If the studio cannot provide the paid service within an agreed or reasonable time and the client does not accept a replacement appointment, the deposit will be refunded where required under Australian Consumer Law.
2.9 Statutory rights
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under Australian Consumer Law.