Refund Policy
Please note: this is a summarised version of our cancellation policy. To view the full policy document please click here.
This policy applies to services supplied by Allure Ink and to retail aftercare products sold separately by the studio. It does not exclude any right or remedy that cannot lawfully be excluded under Australian Consumer Law.
Refunds for services
We do not provide a refund for a service merely because a client:
changes their mind or no longer wants or needs the service;
finds a similar service elsewhere or at a lower price;
changes their personal preference after the service has been performed; or
expected a different individual result where the service was performed with due care and skill and the relevant limitations were disclosed before treatment.
Deposits, cancellations, rescheduling, no-shows and late arrivals are governed by our separate booking and attendance policies. These change-of-mind exclusions do not limit a remedy required under Australian Consumer Law.
Results are individual and are not guaranteed
Cosmetic, beauty, skin and paramedical treatment outcomes vary between clients. Results may be affected by skin type and condition, age, lifestyle, health, medications, hormones, sun exposure, healing response, pigment retention, natural hair or lash cycles, previous treatments, aftercare and other individual factors.
We do not guarantee a particular colour, shape, retention period, healed appearance, number of treatments or other individual result. Reference photographs, mock-ups, drawings and examples show an intended direction only and are not a guarantee that another client will heal or respond in the same way.
Individual variation, ordinary healing, fading, pigment loss, natural asymmetry or a result that differs from personal expectations does not, by itself, establish that a service was defective or create an entitlement to a refund.
ALLURE INK | REFUNDS AND EXCHANGES
Cosmetic tattoo is a two-session service
Unless we expressly state otherwise for a particular treatment, a cosmetic tattoo service is a two-session treatment plan consisting of the initial treatment and a required touch-up or perfecting session within the applicable timeframe.
The touch-up is required to assess healing, reinforce areas of pigment loss and make appropriate refinements. The final healed result cannot reasonably be assessed until both sessions have been completed and the second session has fully healed.
It is the client's responsibility to book and attend the touch-up within the applicable window. If the required touch-up is not completed, the treatment plan remains incomplete. We are not required to provide a voluntary refund solely because the initial session healed lightly, unevenly, incompletely or differently from the client's preference.
A missed or late touch-up does not create an entitlement to a complimentary replacement appointment. A later appointment may be charged according to our current touch-up or maintenance pricing. Statutory remedies remain available where required by law.
Client preparation, disclosure and aftercare
Clients must provide complete and accurate information, follow preparation and aftercare instructions, protect the treated area and seek timely advice if a concern develops.
An outcome caused by incomplete disclosure, failure to follow instructions, interference with healing, use of unsuitable products, avoidable exposure or treatment by another provider does not create an entitlement to a voluntary refund. We will still consider any rights that apply under Australian Consumer Law.
Concerns about a service
Please contact us directly as soon as reasonably possible if you have a concern about a service. We may request relevant information and photographs and, depending on the concern and stage of healing, may ask you to allow the normal healing period to pass or attend an in-person assessment.
We will consider the treatment record, information disclosed before treatment, healing stage, aftercare and other relevant circumstances. Where appropriate, we may propose further healing time, aftercare advice, a review appointment, completion of the treatment plan, correction, repeat performance or another remedy. A reasonable assessment does not replace or delay urgent medical care.
ALLURE INK | REFUNDS AND EXCHANGES
Retail product exchanges
We do not provide a cash refund for an aftercare product where the purchaser has simply changed their mind. An eligible product may be exchanged for another product or returned for store credit when all of the following conditions are met:
the request is made within seven days of purchase;
valid proof of purchase is provided;
the product is unopened, unused, undamaged and in its original saleable packaging; and
all hygiene seals, tamper seals and protective packaging remain intact.
Any difference for a higher-priced replacement must be paid at the time of exchange. Change-of-mind store credit is available only under these conditions; discretionary store credit is not offered.
Opened and hygiene-sensitive products
Opened, used, tested, unsealed or otherwise unsaleable balms, oils, serums and other hygiene-sensitive products cannot be returned or exchanged merely because the purchaser changed their mind, selected the wrong product or no longer wants it.
The seven-day change-of-mind period does not restrict the time in which a purchaser may be entitled to a remedy for a product that fails to comply with Australian Consumer Law.
Faulty, unsafe or incorrectly described products
This section applies only to retail products and does not govern concerns about services.
If you believe a product is faulty, unsafe, significantly different from its description or otherwise does not comply with a consumer guarantee, please contact us directly as soon as reasonably possible. We may request proof of purchase and reasonably assess the product before determining the appropriate remedy.
Depending on the nature and seriousness of the problem, the purchaser may be entitled to a repair, replacement, refund or another remedy under Australian Consumer Law. A refund required by law will ordinarily be made using the original payment method unless the purchaser agrees otherwise.
Changing a prepaid service
Before any part of a prepaid service has been used, the client may ask us to apply the prepaid amount to a different service of equal or greater value. Approval remains subject to treatment suitability, appointment duration, artist availability, current pricing, preparation already undertaken and any package, promotion or offer conditions.
Any price difference must be paid when requested. If the replacement service is lower in value, we are not required to refund the difference or issue store credit as part of a voluntary service change. A prepaid service cannot be exchanged for cash or retail products.
ALLURE INK | REFUNDS AND EXCHANGES
Applying a deposit to another service
We may agree to apply an existing deposit to a different service where the request is reasonable and is made before the applicable cancellation or late-change deadline. The replacement service remains subject to suitability, availability, current pricing and any different deposit requirement.
A service change requested within 48 hours may be treated as a late change under our Cancellations, Rescheduling, No-Shows and Late Arrivals Policy. A deposit cannot be exchanged for cash or applied to a retail product.
Transferring a prepaid service
An unused prepaid service may be transferred to another person with our prior approval, provided the new client is eligible and suitable and completes all required consultation, disclosure and consent requirements.
The following services cannot be transferred:
discounted services;
bundled services or packages;
services won in a competition, draw or giveaway conducted by us or in association with another person or business; and
any service stated to be personal or non-transferable when purchased or awarded.
A transfer does not convert the service to cash or extend its validity period. Once accepted and recorded, the transfer is final unless we agree otherwise or the law requires another outcome.
Australian Consumer Law
Our services and products come with consumer guarantees that cannot be excluded. If a product or service does not comply with an applicable consumer guarantee, the available remedy will depend on the nature and seriousness of the problem and may include rectification, repair, replacement, repeat performance, cancellation, a partial or full refund or compensation where required by law.
Store credit will not be substituted for a refund or another statutory remedy unless the consumer voluntarily agrees and the law permits that outcome.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under Australian Consumer Law.