Promotions, Offers and Complimentary Services
7. Promotions, Offers and Complimentary Services
7.1 Scope of this policy
This policy applies to promotions, discounts, special offers, discount codes, referral offers, new-client offers, seasonal offers, package promotions, social-media offers, competitions, prize draws, giveaways, model appointments and complimentary or reduced-price services offered by or in association with the studio.
Each promotion, competition or offer may also have specific written terms. Those terms form part of this policy and will identify matters such as eligibility, participating services, dates, availability, entry requirements, redemption conditions and exclusions.
The studio will disclose material conditions and limitations clearly. Nothing in this policy or in an offer-specific term excludes, restricts or modifies a right or remedy that cannot lawfully be excluded.
7.2 Promotional eligibility and availability
Promotions may be limited to selected services, practitioners, appointment dates or times, new clients, existing clients, locations, booking methods or other eligibility criteria stated in the offer.
For an offer restricted to new clients, a new client means a person who has never previously attended Allure Ink for any service.
Unless the offer states otherwise, a promotion may be redeemed once per eligible client and is subject to appointment availability. Promotional appointments are allocated on a first-booked basis, and publication of an offer does not guarantee that every preferred appointment time will remain available.
The studio may require reasonable information to verify eligibility. A person who does not satisfy the stated conditions is not entitled to the promotional price or benefit.
7.3 Promotional periods and redemption deadlines
The individual offer will state whether the client must:
Book during the promotional period
Pay during the promotional period
Receive and complete the service before a stated deadline
Satisfy more than one of these requirements
An offer expires when its stated booking, purchase or completion deadline passes. An expired offer will not be reinstated unless the offer expressly permits an extension or the studio agrees otherwise in writing.
7.4 Promotional payments and deposits
An offer may require full prepayment or may use the ordinary deposit requirements stated in the Booking Deposits Policy. The applicable requirement will be disclosed before the promotional booking or purchase is completed.
The remaining balance, if any, is payable in accordance with the Payments and Outstanding Balances Policy. A promotional price does not reduce or remove any separately disclosed deposit, prepayment or payment requirement.
7.5 Combining promotions and payment benefits
Unless the specific offer states otherwise, a promotion may be combined with:
Another promotion or discount code
A gift card
Rewards points
Store credit
A promotion cannot be applied to a package or pre-paid service unless the specific offer expressly states that packages or pre-paid services are included.
Any personal promotional code, referral entitlement or targeted offer is non-transferable and must not be sold, shared or assigned to another person. A generally published code may be used by any person who independently satisfies its eligibility conditions.
7.6 Changes to a promoted service
If a client changes from the promoted service to another service, the promotional price or benefit will be lost unless the replacement service is also included in the offer or the studio agrees otherwise in writing.
The replacement service will be charged at the price applicable when the change is accepted. Any additional deposit, prepayment or price difference must be paid when requested.
Touch-ups, perfecting sessions, maintenance appointments, products and future treatments are excluded unless the offer expressly states that they are included.
7.7 Cancellations, rescheduling, no-shows and late arrivals
Promotional appointments remain subject to the Cancellations, Rescheduling, No-Shows and Late Arrivals Policy.
If a promotional appointment is forfeited or moved outside the applicable offer period, the promotional price or benefit will be lost. Any replacement appointment will be charged at the price current when it is rebooked unless the specific offer expressly permits the promotional price to be retained.
An exception granted under the studio’s attendance policies does not automatically extend or reinstate an expired promotion.
7.8 Errors, changes and withdrawal of promotional offers
The studio may correct or withdraw an offer before accepting a booking or payment where the offer contains an obvious pricing, technical, typographical or publication error.
If an obvious error affects a confirmed or fully paid purchase, the studio will notify the client and offer an appropriate correction, alternative or refund of the amount paid. The studio will not rely on this clause to withdraw a valid confirmed offer merely because it later becomes less commercially favourable.
The studio may close an offer when its stated period ends, its available appointments or allocation are exhausted or another clearly disclosed limit is reached.
7.9 Refunds involving promotional purchases
A client is not entitled to receive the undiscounted value of a service as a cash refund, credit or exchange merely because it was obtained under a promotion.
Where a refund is required by law, the monetary refund will ordinarily be based on the amount actually paid for the affected service or product. This does not limit any additional loss or damage that may be recoverable under Australian Consumer Law.
7.10 Competition-specific terms
Each competition, draw or giveaway will have specific terms identifying, as applicable:
The promoter and any participating businesses
The opening and closing dates and times
Eligibility requirements
The entry method and any purchase requirement
The permitted number of entries
The prize and its stated promotional value
The method and timing of the random draw
How the winner will be notified
The claim and redemption deadlines
Any platform-specific statements or other material conditions
Competitions may be conducted through Instagram, Facebook, the studio’s website, in the studio or with a collaborating business. Entry may be free or may require an eligible purchase or booking, as stated in the competition terms.
Each competition will be conducted subject to the laws applicable in every jurisdiction in which entry is offered. Where a permit, registration, approval or additional term is required, the competition will not commence in that jurisdiction until the requirement has been satisfied.
7.11 Competition eligibility and entries
Unless the individual competition states otherwise, an entrant must:
Be at least 18 years old
Be an Australian resident
Be able to attend the studio in Brisbane to receive any in-person service prize
Provide true, current and complete entry and contact information
Comply with the stated entry method and competition terms
Allure Ink employees, contractors and their immediate family members are not automatically excluded, but they must satisfy the same published eligibility conditions as every other entrant. Any different exclusion will be stated in the individual competition terms.
Unless additional entries are expressly permitted, each person may submit one entry. Entries may be invalidated if they are late, incomplete, automated, duplicated, submitted through an unauthorised method or otherwise do not comply with the competition terms.
7.12 Winner selection and verification
Winners will be selected by random draw using the method stated for the particular competition. The studio may verify the prospective winner’s identity, age, residency, entry validity, purchase or booking requirement and ability to claim the prize before confirming the result.
The studio may disqualify an entrant or prospective winner for ineligibility, dishonest or misleading information, tampering, fraud, abusive or unsafe conduct or another material breach of the published competition terms. Disqualification will be based on a stated reason and will not be exercised arbitrarily.
7.13 Winner notification and redraws
The studio will make two reasonable attempts to contact the prospective winner using the contact information provided with the entry. Those attempts will be made over a period of seven calendar days.
If the prospective winner does not respond and claim the prize by the end of that seven-day period, cannot be contacted or cannot establish eligibility, the prize will be forfeited and the studio may conduct a redraw.
A prospective winner is responsible for monitoring the contact method used for entry, including message requests, spam folders and filtered messages.
7.14 Treatment suitability and alternative prizes
Winning a treatment does not establish that the winner is a suitable candidate. Before treatment, the winner must complete the studio’s normal consultation, health disclosure, eligibility and consent requirements.
If the winner is medically or otherwise unsuitable for the awarded treatment, the studio will offer another service for which the winner is suitable and which has a comparable promotional value. The alternative remains subject to availability, professional judgment and the winner’s informed consent.
If no reasonably comparable service can safely or appropriately be provided, or the winner declines every suitable alternative, the service prize will be forfeited and the studio may conduct a redraw. The winner will not be entitled to cash, store credit or the monetary value of the prize.
7.15 Prize booking and completion deadline
Unless the specific competition states otherwise, the winner must book and attend the awarded service within 30 days after being notified of the win.
For a cosmetic tattoo prize, this deadline applies to the awarded initial appointment. A touch-up or perfecting session is not included unless the competition terms expressly state otherwise.
The studio will provide reasonable appointment options during the redemption period. If the studio cannot offer a reasonable appointment within that period, it will extend the deadline sufficiently to allow the prize to be provided.
7.16 Prize restrictions and winner expenses
Competition and giveaway prizes:
Have no cash value
Cannot be redeemed for cash, refunded, exchanged or converted to store credit
Cannot be transferred to another person
Cannot be combined with another promotion unless expressly stated
Remain subject to the ordinary booking, attendance, treatment and consent policies
All travel, parking, accommodation and other expenses associated with entering, claiming or using a prize are the winner’s responsibility unless the competition expressly states otherwise.
7.17 Winner announcements and entrant information
The studio may publish the confirmed winner’s name or social-media username when announcing the result, where this was disclosed in the competition terms.
The studio may collect an entrant’s name, email address, telephone number and social-media username where reasonably required to administer the competition. Information will be handled in accordance with the studio’s Privacy Policy.
Competition entry does not constitute consent to receive marketing email or SMS. Any marketing consent will be requested separately and must be capable of being withdrawn.
7.18 Competitions conducted with another business
Where a competition is conducted with another business, the competition terms will identify the participating businesses and which business is responsible for supplying each part of the prize.
Entrant information may be shared with a participating business where this is disclosed before entry and is reasonably necessary to administer the competition or provide the prize. Information will not be shared for the other business’s direct marketing merely because a person entered the competition. Any marketing consent must be collected separately.
Each participating business remains responsible for the products or services it supplies and for complying with its own legal obligations.
7.19 Social-media platform disclaimer
Where a competition is conducted through a social-media platform, its specific terms will state that the competition is not sponsored, endorsed, administered by or associated with that platform unless the platform is genuinely participating in that capacity.
Entrants must comply with the platform’s applicable rules. The studio is not responsible for an entry that is not received because of a platform outage, privacy setting, account restriction or another technical issue outside the studio’s reasonable control.
7.20 Modification, postponement or cancellation of a competition
The studio may modify, postpone, suspend or cancel a competition where circumstances outside its reasonable control make continuation impossible, unsafe, unlawful or materially unfair. The studio will act reasonably and fairly toward existing entrants and will communicate any material change through an appropriate channel.
This clause does not permit the studio to cancel a competition merely to avoid awarding a valid prize.
7.21 Complimentary, reduced-price and model services
The studio may offer a complimentary or reduced-price service for training, portfolio development, content creation, demonstration, an influencer collaboration, corrective or goodwill purposes, charity support or another stated purpose.
No person is entitled to a free or discounted service. Any complimentary or reduced-price appointment is offered entirely at the studio’s discretion and is subject to its stated conditions. The client must pay the price quoted for the appointment, together with any separately disclosed product, material, deposit, touch-up or other charge.
Unless the written offer states otherwise, a model, complimentary or reduced-price offer must be accepted, booked and completed within seven days. The offer is non-transferable and has no cash, refund, exchange or store-credit value except where required by law.
7.22 Attendance requirements for model and complimentary appointments
Model, complimentary and reduced-price appointments remain subject to the Cancellations, Rescheduling, No-Shows and Late Arrivals Policy.
If the client fails to attend, the offer will be forfeited and the client will be liable only for the price quoted for that appointment, together with any other amount expressly disclosed and authorised before booking. The studio will not substitute the ordinary retail price as a no-show charge where that price was not part of the accepted offer.
If the quoted appointment price was $0, no monetary no-show charge will apply. The offer will still be forfeited, and the studio may decline to offer that person another model, complimentary or reduced-price opportunity.
7.23 Photography, recording and media use
Observation, photography or video recording may be an essential condition of a model, portfolio, demonstration, content or collaboration appointment. Any such condition and the intended uses will be disclosed before booking.
Where media participation is required, the client must complete the applicable media consent or release. Subject to that consent or release, content may be used on the studio’s website, organic social media, paid advertising, training materials and printed marketing.
The media condition does not replace treatment consent. If the client does not agree to, or withdraws from, a required media condition before treatment, the studio may decline the model appointment without preventing the person from requesting an ordinary paid appointment.
7.24 Model treatment briefs and consent
A model appointment may require a particular treatment, technique, style, colour, design or creative brief selected by the studio. The requirements will be explained before treatment.
The client retains the right to consultation, adequate information and informed treatment consent. The studio will not perform a treatment to which the client does not consent. If the client does not agree to the essential model brief, the studio may decline the model appointment without being required to provide a different complimentary or reduced-price service.
7.25 Touch-ups, safety and ordinary treatment policies
A complimentary touch-up, perfecting session, maintenance appointment, product or future service is included only where the written offer expressly states that it is included.
All ordinary consultation, medical disclosure, eligibility, preparation, consent, healing, aftercare and results provisions apply to complimentary, model and reduced-price services.
The studio may decline, postpone or discontinue an appointment because of treatment unsuitability, inability to provide informed consent, unsafe conduct, abusive behaviour, failure to follow reasonable instructions or another safety or professional concern.
7.26 Statutory rights
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under Australian Consumer Law.