Allure Ink Studio Policies

Allure Ink / Allure Aesthetics Studio
Effective: 19/09/2022

1. Policy Acceptance and Application

Status: Owner reviewed and approved on 25 August 2026. Publication pending completion of the full policy set.

1.1 About these policies

These Studio Policies set out the booking, payment, attendance, treatment and administrative terms that apply when dealing with Allure Ink / Allure Aesthetics Studio (referred to in these policies as Allure Ink, the studio, we, us or our).

In these policies, client means the person who is booked to receive or who receives a service. Purchaser means a person who books, pays for or purchases a service, package, prepaid treatment, gift voucher or product, whether for themselves or for another person.

1.2 Who and what these policies apply to

These policies apply to all clients and purchasers and to all:

● Consultations and appointments

● Beauty, cosmetic tattoo, skin and paramedical services

● Treatment plans and multi-session services

● Packages and prepaid services

● Gift vouchers and store credit

● Product purchases

● Bookings and purchases made online, by telephone, by SMS or direct message, in person or through another approved booking method

Any service-specific terms shown when booking also form part of these policies.

1.3 Access to and acceptance of the policies

Clients and purchasers will be given access to the applicable policies before completing a booking or purchase. They are responsible for reading the policies and asking the studio about anything they do not understand before proceeding.

Acceptance is recorded when the client or purchaser actively confirms agreement through the required booking-system checkbox. Booking an appointment or making a payment after being given access to the policies also confirms acceptance of the applicable booking and administrative terms.

The studio will retain a record of the date of acceptance and, where supported by the booking system, the version of the policies accepted.

1.4 Bookings made for another person

A purchaser may book or pay for another person where the studio permits this. The purchaser must provide accurate booking information and ensure the client is made aware of the applicable booking and cancellation terms.

The person receiving the service remains the client. Before treatment, that client must personally complete all required health questions, declarations, acknowledgements and service-specific consent forms. A purchaser or another person cannot provide treatment consent on behalf of an adult client.

Where the client is legally permitted to receive a service but cannot personally provide the required consent, the studio will determine whether consent may lawfully be provided by a parent, guardian or other authorised decision-maker. This does not mean that every service is available to minors or to a person who cannot provide informed consent.

1.5 Studio policies and treatment consent

Acceptance of these Studio Policies does not constitute consent to a treatment or procedure. Treatment consent is obtained separately through the consultation process and the consent form applicable to the booked service.

The studio may decline, postpone or discontinue a treatment if the client:

● Does not complete the required forms

● Does not provide sufficient information for the studio to assess treatment suitability

● Does not understand or cannot provide informed consent to the proposed treatment

● Is found to be unsuitable for treatment under the applicable safety, health or service requirements

The treatment-suitability, refusal and payment consequences will be addressed in the relevant policies and applied subject to Australian Consumer Law.

1.6 Policy versions and updates

The policy version accepted when a booking is made will ordinarily apply to that booking.

The studio may update its policies to reflect changes to services, prices, booking systems, business operations, professional guidance or legal, regulatory, health and safety requirements. Updated policies will apply to bookings and purchases made after their effective date.

Where an earlier change is reasonably necessary for legal, regulatory, health or safety reasons, the studio will provide affected clients with reasonable notice where practicable. A policy update will not remove a right or remedy that the client has already acquired under law.

1.7 Relationship between documents

The Studio Policies govern booking, payment, attendance and administrative matters. A service-specific consent form governs the description, suitability, material risks, expected healing, limitations and consent requirements of that particular treatment.

If an apparent inconsistency arises, the service-specific consent form will apply to clinical and treatment-specific matters, while these Studio Policies will apply to booking and administrative matters. The documents should otherwise be read together.

1.8 Australian Consumer Law

Nothing in these policies excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under Australian Consumer Law.

If any part of these policies is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary. The remaining provisions will continue to apply.

Booking-system acknowledgement

> By ticking this box, I confirm that I have been given access to, have read and agree to Allure Ink’s Studio Policies. I understand that these policies apply to my booking or purchase, that treatment consent will be obtained separately and that my statutory rights under Australian Consumer Law continue to apply.

2. Booking Deposits

Status: Owner reviewed and approved on 25 August 2026. Publication pending completion of the full policy set.

2.1 Deposit amounts

A deposit is required to reserve an appointment with Allure Ink. Unless a different amount is clearly stated for a particular service at the time of booking, the required deposit is:

● Cosmetic tattoo services: $50 per appointment

● Beauty therapies: 20% of the total booked appointment price

If more than one service is booked in the same appointment, the booking system will display the deposit payable before the booking is completed.

2.2 Payment and booking confirmation

The deposit is payable when the appointment is booked. An appointment is not confirmed and the requested time is not reserved until the required deposit has been successfully paid or the studio has expressly confirmed another arrangement in writing.

If the appointment proceeds as booked, the deposit will be credited toward the total appointment price. The remaining balance is payable in accordance with the studio’s payment policy.

2.3 Client cancellations

If the client cancels the appointment, the deposit will be retained by the studio and will not be transferred to another appointment, including where the cancellation is made more than 48 hours before the scheduled appointment time.

The deposit is retained to recognise the administrative work involved in establishing and managing the booking and the appointment availability reserved for the client. Any additional fee for a cancellation made within 48 hours is governed by the Cancellation and Rescheduling Policy.

The combined amount of the retained deposit and any additional late-cancellation fee will never exceed the full price of the booked appointment.

2.4 Rescheduling more than 48 hours before an appointment

If the client reschedules more than 48 hours before the scheduled appointment time, the deposit will be transferred to the replacement appointment.

The replacement appointment remains subject to availability and any limits on repeated rescheduling stated in the Cancellation and Rescheduling Policy. A transferred deposit cannot be exchanged for cash or applied to a product purchase. A request to apply the deposit to a different service is governed by the Refunds and Exchanges Policy.

2.5 Rescheduling within 48 hours of an appointment

If the client reschedules within 48 hours of the scheduled appointment time, the deposit will be forfeited. A new deposit must be paid before a replacement appointment is confirmed.

Where the studio agrees to make an exception because of genuine extenuating circumstances, the exception applies only to that booking and does not create an entitlement to an exception on another occasion.

2.6 Failure to attend

A deposit is not the maximum amount that may be payable when a client fails to attend. A no-show client will be charged the full price of the booked appointment, with the deposit already paid credited toward that total. The remaining balance and any future booking requirements are governed by the No-Show Policy and Payment Policy.

2.7 Bookings made or paid for by another person

Where another person pays the deposit on behalf of the client, the deposit remains attached to the client’s appointment and is subject to these policies. Any refund, transfer or credit that is required will ordinarily be returned to the original payment method unless the studio and payer agree otherwise or the law requires another outcome.

2.8 Studio cancellation or inability to provide the service

If the studio cancels or reschedules an appointment, the deposit will not be forfeited because of that studio-initiated change. The client will ordinarily be offered transfer of the deposit to a replacement appointment.

If the studio cannot provide the paid service within an agreed or reasonable time and the client does not accept a replacement appointment, the deposit will be refunded where required under Australian Consumer Law.

2.9 Statutory rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under Australian Consumer Law.

3. Cancellations, Rescheduling, No-Shows and Late Arrivals

Status: Working draft pending owner review and approval.

3.1 Required notice

Clients must provide more than 48 hours’ notice to cancel or reschedule an appointment without it being treated as a late change.

The 48-hour period is calculated in calendar hours from the scheduled appointment time and includes weekends and public holidays. Notice is effective when the request is received through the studio’s booking system or through one of the following contact methods:

● Phone or SMS: 0435 660 902

● Email: admin@allureink.com.au

Clients should retain their cancellation or rescheduling confirmation. If confirmation is not received within a reasonable period, the client should contact the studio again to ensure the request has been received.

3.2 Cancellations made more than 48 hours before an appointment

A client may cancel an appointment by providing more than 48 hours’ notice. The appointment will be released, but the deposit paid for the booking will be retained and will not be transferred to another appointment.

The deposit consequences are further explained in the Booking Deposits Policy.

3.3 Cancellations made within 48 hours

A cancellation received within 48 hours of the scheduled appointment time is a late cancellation. The deposit will be forfeited.

Where a late cancellation causes significant additional loss or disruption, the studio may also charge an additional late-cancellation fee of up to $100. This additional fee is not intended to be imposed automatically. In deciding whether a fee is appropriate and the amount charged, the studio may reasonably consider:

● The length and value of the appointment reserved

● The amount of notice provided

● Whether the appointment could reasonably be offered to another client

● Preparation or administrative work already completed

● Direct loss caused by the late cancellation

● The client’s history of late cancellations or rescheduling

The forfeited deposit and additional late-cancellation fee combined will never exceed the full price of the booked appointment.

3.4 Rescheduling with more than 48 hours’ notice

If a client requests to reschedule more than 48 hours before the scheduled appointment time, the existing deposit will be transferred to the replacement appointment.

The replacement appointment is subject to availability. Prices, treatment suitability and service requirements applicable to the replacement appointment will be confirmed when it is booked.

3.5 Rescheduling within 48 hours

A rescheduling request received within 48 hours of the scheduled appointment time is treated as a late change. The existing deposit will be forfeited, and a new deposit must be paid before the replacement appointment is confirmed.

An additional late-cancellation fee will not ordinarily be charged solely because an appointment is rescheduled. However, the studio may apply the additional fee described in section 3.3 where the late change causes significant additional loss or disruption. The combined charges remain capped at the full booked appointment price.

3.6 Changes to services within an appointment

Removing a service, substantially reducing the appointment duration or changing to a lower-priced service may affect time that was reserved specifically for the client.

If the client requests such a change within 48 hours, the removed or reduced portion may be treated as a late cancellation. Any amount charged will be reasonable in the circumstances and the total cancellation charges will not exceed the price of the services originally booked.

Adding or changing a service is subject to artist availability, appointment duration, treatment suitability and any additional deposit required.

3.7 Repeated rescheduling

Transferring a deposit once does not create an unlimited right to repeatedly move an appointment. Where repeated rescheduling materially disrupts the studio’s schedule, the studio may:

● Decline a further change

● Require a new deposit before moving the appointment again

● Require partial or full prepayment for a future appointment

● Decline to accept future bookings

The studio will notify the client before applying an additional booking requirement. Any deposit already held will be dealt with under the terms applicable to the client’s cancellation or rescheduling request.

3.8 Extenuating circumstances

The studio may make a case-by-case exception where a client experiences a genuine, unexpected and serious circumstance outside their reasonable control. Examples may include sudden serious illness, accident, hospitalisation, bereavement, an official emergency or conditions that make travel unsafe.

Depending on the circumstances, the studio may waive an additional fee, transfer a deposit or offer another reasonable arrangement. The studio may request sufficient information to assess the request but will not require more personal or medical information than is reasonably necessary.

An exception is not automatic, and an exception granted on one occasion does not create an entitlement to the same outcome on another occasion. The studio will consider requests honestly, reasonably and consistently.

3.9 What is a no-show

A client will be treated as a no-show if they:

● Do not attend their scheduled appointment and have not cancelled or rescheduled it in accordance with this policy; or

● Arrive or make contact only after so much of the reserved appointment time has passed that the booked service can no longer be completed safely and properly.

A client who contacts the studio before or shortly after the scheduled start time will not automatically be treated as a no-show. The studio will first consider whether the appointment can reasonably proceed under the late-arrival provisions below.

3.10 No-show charges

A no-show client will be charged the full price of the booked service or services. Any deposit already paid will be credited toward the full appointment charge and will not be added on top of it.

Where separately authorised by the client and permitted by the studio’s payment provider, the studio may charge the outstanding balance to the payment method held for the booking. Otherwise, the studio may issue an invoice or payment request. Any outstanding no-show balance must be paid before another appointment is confirmed.

After a no-show, the studio may require partial or full prepayment for a future appointment or may decline to accept a future booking. The extenuating-circumstances provisions in section 3.8 also apply to no-shows.

3.11 Late arrivals

Clients should contact the studio as soon as possible if they expect to be late. The studio is not required to extend an appointment beyond its scheduled finish time, as doing so may delay other clients or compromise the time required to perform the service safely and properly.

The studio will assess a late arrival having regard to the service booked, the amount of appointment time remaining, treatment safety, preparation requirements and appointments scheduled afterwards.

3.12 Shortened or modified appointments

If the booked service can still be completed safely and to an appropriate standard, the studio may shorten or modify the appointment to fit the time remaining. The full price of the original appointment remains payable because the appointment time was reserved for the client.

Where part of a service cannot be completed because of the client’s late arrival, the studio is not required to provide the omitted part at a later date without further charge.

3.13 When a late arrival prevents the service proceeding

If the client arrives or contacts the studio but there is not enough time remaining to perform the service safely and properly, the appointment may be cancelled and treated as a late cancellation. The deposit will be forfeited, and the studio may apply the additional fee described in section 3.3 where the late arrival causes significant additional loss or disruption. The forfeited deposit and additional fee combined will not exceed the full price of the booked appointment.

If the client does not attend or contact the studio and the remaining appointment time becomes insufficient for the service to proceed, the booking will be treated as a no-show under sections 3.9 and 3.10.

3.14 Forms, preparation and readiness

Clients must arrive ready for their appointment and complete required forms, disclosures and preparation within the time requested by the studio. A delay caused by incomplete forms, late disclosure of relevant information, removal of makeup or failure to follow appointment preparation instructions may be treated as a late arrival.

The service may be shortened, postponed or refused where the remaining time or the client’s preparation affects treatment safety, suitability or the studio’s ability to perform the service properly.

3.15 Delays caused by the studio

A client will not be penalised for a delay caused by the studio. Where practical, the studio will preserve the client’s full treatment time. If that is not reasonably possible, the studio will offer an appropriate adjustment or replacement appointment without applying a client cancellation, no-show or late-arrival charge.

3.16 Changes initiated by the studio

If the studio needs to cancel or reschedule an appointment, the client will not forfeit their deposit or incur a cancellation fee because of the studio-initiated change. The client will ordinarily be offered a replacement appointment or transfer of amounts already paid.

Where the studio cannot provide the service within an agreed or reasonable time, the client’s rights under Australian Consumer Law will apply.

3.17 Statutory rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under Australian Consumer Law.

4. Payments and Outstanding Balances

Status: Working draft pending owner review and approval.

4.1 Accepted payment methods

The studio accepts the following payment methods, subject to availability and any requirements imposed by the relevant payment provider:

● EFTPOS

● American Express

● Other accepted credit and debit cards

● Cash

● Bank transfer

● Afterpay

A bank transfer is treated as paid when cleared funds are received in the studio’s nominated account. If a payment method is temporarily unavailable, the client must use another accepted method or make an arrangement approved by the studio.

4.2 Payment surcharges

The studio does not currently impose a separate surcharge for EFTPOS, American Express or other credit or debit card payments.

4.3 Prices and GST

The price displayed or confirmed for a service is the total price payable for that service, subject to any additional service, product or variation requested and agreed to by the client.

The studio is not currently registered for GST and does not currently charge GST. From the effective date of the studio’s GST registration, displayed and quoted consumer prices will include any applicable GST. The studio will update its pricing and invoicing information when registration takes effect.

4.4 When payment is due

Any required deposit or prepayment must be paid when requested to secure or retain a booking. Unless the studio has required earlier payment, the remaining appointment balance is due immediately upon completion of the service and before the client leaves the studio.

The studio may reasonably require partial or full prepayment before a service begins or before a future booking is confirmed, including where the client has:

● An unpaid or previously overdue balance

● Previously failed to attend an appointment

● Previously had a payment declined or reversed

● Requested a high-value, extended or specially prepared appointment

● Another booking history that creates a reasonable payment risk

The studio will disclose any prepayment requirement before confirming the affected booking.

4.5 Afterpay

Afterpay payments are subject to Afterpay’s eligibility requirements, approval process and customer terms. The studio cannot guarantee that Afterpay will approve a transaction.

If Afterpay is declined or unavailable, the client must use another accepted payment method. Any adjustment, cancellation or refund involving an Afterpay transaction will be processed in accordance with the studio’s policies, Australian Consumer Law and the applicable Afterpay process.

4.6 Payment by another person

Another person may book or pay for a client’s service. The client remains responsible for ensuring that all amounts due for their appointment are paid. A purchaser who makes the booking, accepts the studio policies or agrees to pay also accepts responsibility for the payment they have authorised.

Where both the client and purchaser have agreed to be responsible for payment, the studio may seek an unpaid amount from either person to the extent permitted by law. Payment by another person does not allow that person to provide treatment consent on the client’s behalf or control confidential treatment decisions.

4.7 Saved payment methods and authorised charges

Payment details may be securely retained by the studio’s booking or payment provider. The studio does not require clients to provide complete card details directly to staff for storage.

Where the client has separately authorised the studio to charge a saved payment method, the studio may use that authority only for an amount covered by the authorisation. This may include a cancellation charge, no-show charge or unpaid appointment balance that is clearly payable under the accepted policies. A charge will only be processed where permitted by the client’s authorisation and the payment provider’s requirements.

The studio will provide or make available a record of any charge. A saved payment method does not remove the client’s right to question an incorrect or unauthorised transaction.

4.8 Declined or unsuccessful payments

If a payment is declined, reversed or cannot be completed, the client must promptly use another accepted payment method. If immediate payment cannot be completed, the studio may issue an invoice or payment request for payment online or by bank transfer.

An invoice issued for an amount already due is payable immediately. Issuing an invoice does not extend the original payment deadline unless the studio agrees otherwise in writing.

4.9 Outstanding balances and future bookings

The studio may refuse to provide or confirm another service while any amount remains unpaid. It may cancel or place a hold on an unperformed future booking until the balance and any required prepayment are received.

A client with an outstanding balance or previous no-show may be required to pay partially or fully in advance for future appointments. Acceptance of a later booking does not waive an earlier unpaid balance.

4.10 Recovery of unpaid amounts

If an amount remains unpaid after a payment request and reasonable notice, the studio may take reasonable steps to recover it. These steps may include contacting the responsible client or purchaser, issuing a written demand, referring the account to an external debt-recovery provider or commencing appropriate tribunal or court proceedings.

The studio may seek reasonable third-party recovery costs, filing fees and other enforcement expenses only to the extent they are actually incurred and lawfully recoverable. The studio will conduct all recovery activity consistently with applicable consumer protection, privacy and debt-collection laws.

4.11 Payment questions and disputes

A client or purchaser who believes a payment is duplicate, incorrect or unauthorised should contact the studio directly as soon as possible and provide enough information for the transaction to be identified and reviewed.

The studio will consider the concern and correct any confirmed error. Any undisputed portion of an amount remains payable. Nothing in this section prevents a person from exercising a right available through their payment provider or under applicable law.

4.12 Receipts, invoices and itemised accounts

The studio will provide receipts, invoices and itemised accounts as required by law. A receipt will be provided automatically for a transaction over $75 and, for a transaction of $75 or less, upon request within the required timeframe. An itemised account for a service will be provided upon request within the required timeframe.

Once the studio’s GST registration becomes effective, it will provide a valid tax invoice where required. Before that date, an ordinary receipt or invoice may be issued but will not represent that GST has been charged.

4.13 Statutory rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under Australian Consumer Law.

5. Refunds and Exchanges

Status: Working draft pending owner review and approval.

5.1 Scope of this policy

This policy explains:

● When the studio does and does not provide refunds for services

● How concerns about a service will be assessed

● The role of healing, aftercare and completion of a treatment plan

● The voluntary exchange conditions for retail aftercare products

● When a prepaid service or deposit may be applied to another service or transferred to another eligible person

● Rights and remedies that apply under Australian Consumer Law

In this policy, retail product means an aftercare product sold separately by the studio, including a balm, oil or serum. Product exchange provisions do not apply to services.

5.2 Change-of-mind refunds for services

The studio does not provide a refund for a service merely because a client:

● Changes their mind

● No longer wants or needs the service

● Finds a similar service elsewhere or at a lower price

● Changes their personal preference after the service has been performed

● Expected a different result where the service was performed with due care and skill and the outcome is consistent with the information and limitations disclosed before treatment

Deposits, cancellations, rescheduling, no-shows and late arrivals are governed by the relevant policies. Nothing in this section limits a remedy required under Australian Consumer Law.

5.3 Results are individual and not guaranteed

Cosmetic, beauty, skin and paramedical treatment outcomes vary between clients. Results may be affected by skin type and condition, age, lifestyle, health, medications, hormones, sun exposure, healing response, pigment retention, natural hair or lash cycles, previous treatment, aftercare and other individual factors.

The studio does not guarantee a particular colour, shape, retention period, healed appearance, number of treatments or other individual result. Reference photographs, mock-ups, drawings and examples illustrate an intended direction and are not a guarantee that another client will heal or respond in the same way.

Individual variation, ordinary healing, fading, pigment loss, asymmetry caused by natural features or a result that differs from a client’s personal expectation does not by itself establish that the service was defective or create an entitlement to a refund.

5.4 Cosmetic tattoo is a two-session service

Unless the studio expressly states otherwise for a particular treatment, a cosmetic tattoo service is a two-session treatment plan consisting of:

1. The initial treatment; and

2. A required touch-up or perfecting session completed within the applicable timeframe.

The touch-up is required to assess healing, reinforce areas of pigment loss and make appropriate refinements. The final healed result cannot reasonably be assessed until both sessions have been completed and the second session has fully healed.

The touch-up remains subject to the studio’s eligibility, timing, booking and pricing requirements. It is the client’s responsibility to book and attend it within the applicable window.

5.5 Incomplete treatment plans

If a client does not book, attend or complete the required touch-up, the treatment plan has not been completed. In that circumstance, the studio is not required to provide a voluntary refund solely because the initial session healed lightly, unevenly, incompletely or differently from the client’s preference.

The studio is also not required to provide a complimentary replacement for a missed or late touch-up outside the applicable booking window. Any later appointment may be charged according to the studio’s touch-up and maintenance pricing.

Nothing in this section removes a remedy that the client is legally entitled to receive for a failure to comply with a consumer guarantee.

5.6 Client preparation, disclosure and aftercare

A client must provide complete and accurate information, follow preparation and aftercare instructions, protect the treated area and seek timely advice if a concern develops.

The studio is not responsible for an outcome caused by the client’s failure to disclose relevant information, failure to follow instructions, interference with the healing area, use of unsuitable products, exposure to avoidable risks or treatment by another provider after the studio’s service. These circumstances do not create an entitlement to a voluntary refund, although the studio will still consider any rights that apply under Australian Consumer Law.

5.7 Raising a concern about a service

A client who has a concern about a service should contact the studio directly as soon as reasonably possible and provide relevant details and photographs where requested. Depending on the concern and stage of healing, the studio may ask the client to allow the normal healing period to pass or attend a reasonable in-person assessment.

The studio will assess the service, the treatment record, information provided before treatment, healing stage, aftercare, client disclosures and other relevant circumstances. Requiring a reasonable assessment does not remove or delay any urgent medical care the client may need.

Where appropriate, the studio may propose further healing time, aftercare advice, a review appointment, completion of the treatment plan, correction, repeat performance or another remedy. A voluntary offer made to resolve one concern does not create an entitlement to the same outcome in another case.

5.8 Australian Consumer Law remedies for services

Services supplied by the studio come with consumer guarantees that cannot be excluded. This includes that services will be provided with due care and skill, be reasonably fit for an agreed purpose where that guarantee applies and be supplied within a reasonable time where no time is fixed.

If a service does not comply with an applicable consumer guarantee, the remedy will depend on the nature and seriousness of the problem and may include rectification, repeat performance, cancellation, a partial or full refund or compensation where required by law.

This policy’s change-of-mind exclusions, treatment-plan requirements and no-guarantee provisions do not apply to the extent they would remove a statutory remedy.

5.9 Change-of-mind exchanges for retail products

The studio does not provide a cash refund for a retail product where the purchaser has simply changed their mind. However, the studio will allow an eligible product to be exchanged for another product or returned for store credit if all of the following conditions are met:

● The request is made within seven days of purchase

● Valid proof of purchase is provided

● The product is unopened, unused, undamaged and in its original saleable packaging

● Any hygiene seal, tamper seal or protective packaging remains intact

Any price difference for a higher-priced replacement product must be paid at the time of exchange. Change-of-mind store credit is available only under these stated conditions and is not otherwise offered at the studio’s discretion.

5.10 Opened, used and hygiene-sensitive products

Opened, used, tested, unsealed or otherwise unsaleable balms, oils, serums and other hygiene-sensitive products cannot be returned or exchanged merely because the purchaser changed their mind, selected the wrong product or no longer wants it.

The seven-day change-of-mind period does not restrict the time in which a purchaser may be entitled to a remedy for a product that fails to comply with Australian Consumer Law.

5.11 Faulty, unsafe or incorrectly described products

This section applies only to retail products and does not govern concerns about services.

A purchaser who believes a product is faulty, unsafe, significantly different from its description or otherwise does not comply with a consumer guarantee should contact the studio directly as soon as reasonably possible. The studio may request proof of purchase and may reasonably assess the product before determining the appropriate remedy.

Depending on the nature and seriousness of the problem, the purchaser may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law. A refund required by law will ordinarily be made using the original payment method unless the purchaser agrees to another method.

5.12 Changing a prepaid service

A prepaid service is not automatically exchangeable for cash or products. Before any part of the service has been used, the client may ask the studio to apply the prepaid amount to a different service of equal or greater value.

Approval is subject to reasonable considerations including treatment suitability, appointment duration, artist availability, current pricing, preparation already undertaken and the terms of any package, promotion or offer. The client must pay any difference in price before or at the time required by the studio.

If the replacement service is lower in value, the studio is not required to refund the difference or issue store credit as part of a voluntary service change. The studio may decline a change that would be unsafe, clinically unsuitable, operationally unreasonable or inconsistent with the conditions of the original purchase.

5.13 Applying a deposit to a different service

The studio may agree to apply an existing deposit to a different service where the request is reasonable and made before the applicable cancellation or late-change deadline. The replacement service remains subject to suitability, availability, current pricing and any different deposit requirement. Any additional deposit or price difference must be paid when requested.

A service change requested within 48 hours may be treated as a late change under the Cancellations, Rescheduling, No-Shows and Late Arrivals Policy. A deposit cannot be exchanged for cash or applied to a retail product.

5.14 Transfer of prepaid services to another person

An unused prepaid service may be transferred to another person with the studio’s prior approval, provided the new client is eligible and suitable for the service and completes all required consultation, disclosure and consent requirements.

The following cannot be transferred:

● Discounted services

● Bundled services or packages

● Services won in a competition, draw or giveaway conducted by the studio or in association with another person or business

● Any service stated to be personal or non-transferable when purchased or awarded

A transfer does not convert the service to cash or extend its validity period. Once accepted and recorded by the studio, the transfer is final unless the studio agrees otherwise or the law requires another outcome.

5.15 No discretionary store credit

The studio does not issue discretionary store credit. Store credit is available only where a retail product qualifies under the seven-day change-of-mind exchange conditions in section 5.9 or where another policy expressly permits it, including where a client voluntarily chooses store credit for an unavailable package component under section 6.8.

Store credit will not be substituted for a refund or other remedy required under Australian Consumer Law unless the consumer voluntarily agrees to accept it and the law permits that outcome.

5.16 Statutory rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under Australian Consumer Law.

6. Packages, Pre-paid Services, Gift Cards, Rewards Points & Store Credit

Status: Working draft pending owner review and approval.

6.1 Scope of this policy

This policy applies to packages, treatment series, pre-paid services, digital gift cards, rewards points and store credit issued or accepted by the studio.

The terms displayed or provided for a particular package, pre-paid service, gift card, reward or store credit also form part of this policy. If a specific term is inconsistent with this policy, the term that provides the client with the greater protection will apply unless the law permits and clearly requires another interpretation.

6.2 Package payment, inclusions and pricing

Packages and treatment series must be paid for in full at the time of purchase. A package is not secured until full payment has been received.

Some packages may include a discount. Each package is limited to the services expressly included in its description at the time of purchase. Package components cannot be substituted, exchanged or credited toward another service merely because the client changes their mind, develops a different preference or no longer wishes to receive a component.

Once a package has been paid for in full, the named services remain covered during the package validity period. The client will not be required to pay a price difference solely because the studio’s ordinary service prices increase after purchase.

Changing an individual pre-paid service that is not part of a package, bundle, discount or promotion is governed by section 5.12.

6.3 Booking package appointments

Appointments included in a six-session skin needling or BB Glow package may be booked separately and completed in any order permitted by the applicable treatment plan.

Unless the studio agrees otherwise, all components of any other package must be booked together for the same day.

Appointments remain subject to practitioner availability, treatment suitability, required treatment intervals and the time reasonably needed to perform each service safely and properly. Purchasing a package does not guarantee a particular appointment date, time or practitioner.

6.4 Package validity and completion deadline

Packages and pre-paid services are valid for 12 months from the date of purchase unless a longer period is clearly stated at the time of purchase.

All included services must be performed before the expiry date. It is not sufficient for a service merely to have been booked before expiry.

The client is responsible for tracking, booking and completing all package appointments within the validity period. Any reminder provided by the studio or Timely is a courtesy only. The studio does not guarantee that a reminder will be issued or received.

Clients should book early enough to allow for appointment availability and any required interval between treatments. Inability to obtain a preferred date or time close to expiry does not automatically extend the validity period.

6.5 Extension requests

The studio may consider extending a package because of pregnancy, medical treatment, serious illness or another genuine extenuating circumstance. An extension is not automatic and will be determined by the studio reasonably and on a case-by-case basis.

The studio may request information reasonably necessary to assess the request but will not require more personal or medical information than is reasonably necessary. Where practicable, the client should request an extension before the package expires.

An extension granted on one occasion does not create an entitlement to an extension for another client or package. This discretion does not limit any remedy required under Australian Consumer Law.

6.6 Partially used and unused packages

A package does not become refundable merely because the client has not used it or has completed only part of it. If a client chooses not to continue, the remaining components will stay available only until the package expires.

If a client becomes medically unsuitable for a remaining component, the studio is not automatically required to substitute another service, provide store credit, transfer the package or provide a voluntary refund. The studio may consider an extension under section 6.5 where the circumstances are temporary.

This section does not remove any refund or other remedy that the client is legally entitled to receive.

6.7 Cancellations, rescheduling, no-shows and late arrivals

Every appointment booked as part of a package is subject to the Cancellations, Rescheduling, No-Shows and Late Arrivals Policy.

If a package appointment is forfeited under that policy, the corresponding treatment or package component will be treated as redeemed. The studio will not impose an additional cancellation or no-show charge for the same appointment after treating the component as redeemed.

If a client’s late arrival means a service must be shortened or cannot safely and properly proceed, the applicable package component may be treated as redeemed in accordance with sections 3.11 to 3.14.

6.8 Unavailable or discontinued package components

If the studio permanently discontinues a service or cannot provide a remaining package component within an agreed or reasonable time, the studio will refund the unused value attributable to that component to the original payment method.

For a discounted package, the unused value will be a reasonable proportion of the amount actually paid for the package, having regard to the included components. It will not automatically be calculated using the component’s ordinary standalone price.

The client may voluntarily choose store credit instead of a refund. Store credit will not be imposed as the only remedy where the client is legally entitled to a refund or another remedy.

6.9 Packages or pre-paid services purchased for another person

Another person may purchase a package or pre-paid service for an intended recipient. The recipient must separately complete all required consultation, disclosure, suitability and consent requirements before treatment.

Purchasing a service for another person does not guarantee that the recipient will be eligible or suitable for treatment.

Packages, bundled services and discounted services cannot be transferred to another person after issue. Transfers of eligible full-price individual pre-paid services are governed by section 5.14.

6.10 Digital gift cards and validity

The studio issues digital gift cards for nominated dollar values. Gift cards may be purchased and redeemed online or through the studio.

A purchased gift card is valid for three years from its date of issue. The expiry date or the issue date and validity period will be displayed on the gift card or associated confirmation.

Gift cards cannot be reloaded or topped up. The studio does not impose activation, account-keeping, inactivity or balance-enquiry fees.

6.11 Gift card redemption

Gift cards may be used toward:

● Services

● Retail products

● Appointment deposits

● Packages and pre-paid services

● Other eligible purchases offered by the studio

A gift card may be used over multiple transactions until its balance reaches zero. Multiple gift cards may be combined, and a gift card may be combined with another accepted payment method.

Gift cards may be used with promotions and discounted packages unless the conditions of a particular offer clearly state otherwise. If the available gift-card balance does not cover the full transaction, the difference must be paid using another accepted payment method.

6.12 Gift card recipients, transfers and code security

The purchaser may nominate the original gift-card recipient. Once issued, a gift card cannot be transferred or reassigned to another person without the studio’s approval.

The purchaser and recipient are responsible for ensuring that the recipient’s details are correct and for keeping the Timely gift-card code secure. The studio may request reasonable proof of purchase, identity or entitlement before changing a nominated recipient, disclosing protected information or replacing a code.

6.13 Lost, stolen, damaged or compromised gift cards

A lost, stolen, damaged or compromised gift card may be reissued where sufficient proof of purchase is provided and the unused balance can be verified.

The studio is not responsible for value redeemed before the loss, theft or unauthorised use is reported, except where the loss resulted from an act or omission by the studio or where otherwise required by law.

6.14 Gift card refunds, cash redemption and appointment charges

Gift cards are non-refundable and cannot be redeemed for cash or used to obtain change, except where required by law.

Purchasing a gift card does not earn rewards points. An otherwise eligible purchase paid for using a gift card may earn rewards points when the gift card is redeemed.

If an appointment secured or paid for using a gift card becomes subject to a late-cancellation, no-show or other authorised charge, the studio may deduct that charge from the gift-card balance. If the balance is insufficient, the remaining amount becomes payable in accordance with the Payments and Outstanding Balances Policy.

6.15 Earning rewards points

The studio’s loyalty and rewards program is administered through Timely. Clients earn one point for every eligible dollar spent and paid to the studio. Points are added after payment has been successfully completed.

The following do not earn rewards points:

● Gift-card purchases

● Packages and pre-paid treatment series

● Purchases paid through Afterpay

● Discounted services

● The portion of a transaction paid using existing rewards

● Cancelled, refunded, disputed, charged-back or otherwise reversed transactions

An otherwise eligible purchase paid using a gift card or store credit may earn points when the gift card or store credit is redeemed.

Rewards points do not expire while the rewards program remains active, subject to account corrections, transaction reversals, misuse and program closure under section 6.17.

6.16 Rewards value and redemption

Ten rewards points earned from $10 of eligible spending provide a $1 reward. The practical minimum redemption is therefore $1.

Rewards may be applied toward eligible deposits, services, retail products and packages. They may be combined with promotions, gift cards, store credit or another accepted payment method where permitted by Timely and the conditions of the applicable offer.

Rewards cannot be used to purchase gift cards or store credit. They have no cash value, cannot be refunded or transferred and cannot be used to obtain change.

Rewards accounts and points are personal to the client. Clients must not sell points, transfer them to another person, combine points between client accounts or create duplicate accounts to obtain additional rewards.

6.17 Rewards corrections, misuse and program changes

The studio may correct a rewards balance or reverse points where:

● A payment is refunded, disputed, charged back, cancelled or otherwise reversed

● An invoice or transaction is deleted

● Points were added in error

● Duplicate client accounts exist

● Fraudulent or unauthorised activity is suspected

● The rewards program has been misused

The studio may suspend a rewards account while suspected fraud, misuse or an administrative error is investigated.

The studio may change or discontinue the rewards program by providing at least 30 days’ notice. Clients may redeem existing points during the stated notice period. Points remaining when that redemption period ends will cease to be available.

The studio may take immediate action without notice where reasonably necessary to address fraud, unlawful conduct, a security issue or a legal requirement.

6.18 Issuing and expiring store credit

Store credit may be issued:

● For an eligible retail product exchange under section 5.9

● Where a client voluntarily chooses store credit for an unavailable package component under section 6.8

Store credit is valid for three years from its date of issue. The expiry date will be recorded by the studio or Timely.

Expired store credit will not be reinstated except where required by law. Store credit will not be imposed instead of a refund or another remedy that the client is legally entitled to receive unless the client voluntarily agrees and the law permits that outcome.

6.19 Using store credit

Store credit may be:

● Used over multiple transactions until its balance reaches zero

● Combined with gift cards, rewards, promotions or another accepted payment method

● Applied toward deposits, services, packages, pre-paid services and retail products

● Used for otherwise eligible purchases that earn rewards points

Store credit is personal to the recipient and cannot be transferred to another person. It cannot be refunded, exchanged for cash or used to obtain change, except where required by law.

If an appointment secured or paid for using store credit becomes subject to a late-cancellation, no-show or other authorised charge, the studio may deduct that charge from the available store-credit balance. If the balance is insufficient, the remaining amount becomes payable in accordance with the Payments and Outstanding Balances Policy.

6.20 Balances and account problems

When a gift card is applied during Timely’s online booking process, the remaining gift-card balance will be displayed. Gift-card balances may also be confirmed by contacting the studio.

Rewards balances may appear on Timely receipts or emails where that feature is enabled. Clients may contact the studio to confirm a rewards or store-credit balance.

Clients should contact the studio directly as soon as reasonably possible to report an incorrect balance, missing points, an unauthorised redemption, a compromised gift-card code, duplicate rewards accounts or another account problem.

The studio may request reasonable proof of purchase, identity or account ownership before disclosing a balance, replacing a code or adjusting an account.

6.21 Statutory rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under Australian Consumer Law.

7. Promotions, Offers and Complimentary Services

Status: Working draft pending owner review and approval.

7.1 Scope of this policy

This policy applies to promotions, discounts, special offers, discount codes, referral offers, new-client offers, seasonal offers, package promotions, social-media offers, competitions, prize draws, giveaways, model appointments and complimentary or reduced-price services offered by or in association with the studio.

Each promotion, competition or offer may also have specific written terms. Those terms form part of this policy and will identify matters such as eligibility, participating services, dates, availability, entry requirements, redemption conditions and exclusions.

The studio will disclose material conditions and limitations clearly. Nothing in this policy or in an offer-specific term excludes, restricts or modifies a right or remedy that cannot lawfully be excluded.

7.2 Promotional eligibility and availability

Promotions may be limited to selected services, practitioners, appointment dates or times, new clients, existing clients, locations, booking methods or other eligibility criteria stated in the offer.

For an offer restricted to new clients, a new client means a person who has never previously attended Allure Ink for any service.

Unless the offer states otherwise, a promotion may be redeemed once per eligible client and is subject to appointment availability. Promotional appointments are allocated on a first-booked basis, and publication of an offer does not guarantee that every preferred appointment time will remain available.

The studio may require reasonable information to verify eligibility. A person who does not satisfy the stated conditions is not entitled to the promotional price or benefit.

7.3 Promotional periods and redemption deadlines

The individual offer will state whether the client must:

● Book during the promotional period

● Pay during the promotional period

● Receive and complete the service before a stated deadline

● Satisfy more than one of these requirements

An offer expires when its stated booking, purchase or completion deadline passes. An expired offer will not be reinstated unless the offer expressly permits an extension or the studio agrees otherwise in writing.

7.4 Promotional payments and deposits

An offer may require full prepayment or may use the ordinary deposit requirements stated in the Booking Deposits Policy. The applicable requirement will be disclosed before the promotional booking or purchase is completed.

The remaining balance, if any, is payable in accordance with the Payments and Outstanding Balances Policy. A promotional price does not reduce or remove any separately disclosed deposit, prepayment or payment requirement.

7.5 Combining promotions and payment benefits

Unless the specific offer states otherwise, a promotion may be combined with:

● Another promotion or discount code

● A gift card

● Rewards points

● Store credit

A promotion cannot be applied to a package or pre-paid service unless the specific offer expressly states that packages or pre-paid services are included.

Any personal promotional code, referral entitlement or targeted offer is non-transferable and must not be sold, shared or assigned to another person. A generally published code may be used by any person who independently satisfies its eligibility conditions.

7.6 Changes to a promoted service

If a client changes from the promoted service to another service, the promotional price or benefit will be lost unless the replacement service is also included in the offer or the studio agrees otherwise in writing.

The replacement service will be charged at the price applicable when the change is accepted. Any additional deposit, prepayment or price difference must be paid when requested.

Touch-ups, perfecting sessions, maintenance appointments, products and future treatments are excluded unless the offer expressly states that they are included.

7.7 Cancellations, rescheduling, no-shows and late arrivals

Promotional appointments remain subject to the Cancellations, Rescheduling, No-Shows and Late Arrivals Policy.

If a promotional appointment is forfeited or moved outside the applicable offer period, the promotional price or benefit will be lost. Any replacement appointment will be charged at the price current when it is rebooked unless the specific offer expressly permits the promotional price to be retained.

An exception granted under the studio’s attendance policies does not automatically extend or reinstate an expired promotion.

7.8 Errors, changes and withdrawal of promotional offers

The studio may correct or withdraw an offer before accepting a booking or payment where the offer contains an obvious pricing, technical, typographical or publication error.

If an obvious error affects a confirmed or fully paid purchase, the studio will notify the client and offer an appropriate correction, alternative or refund of the amount paid. The studio will not rely on this clause to withdraw a valid confirmed offer merely because it later becomes less commercially favourable.

The studio may close an offer when its stated period ends, its available appointments or allocation are exhausted or another clearly disclosed limit is reached.

7.9 Refunds involving promotional purchases

A client is not entitled to receive the undiscounted value of a service as a cash refund, credit or exchange merely because it was obtained under a promotion.

Where a refund is required by law, the monetary refund will ordinarily be based on the amount actually paid for the affected service or product. This does not limit any additional loss or damage that may be recoverable under Australian Consumer Law.

7.10 Competition-specific terms

Each competition, draw or giveaway will have specific terms identifying, as applicable:

● The promoter and any participating businesses

● The opening and closing dates and times

● Eligibility requirements

● The entry method and any purchase requirement

● The permitted number of entries

● The prize and its stated promotional value

● The method and timing of the random draw

● How the winner will be notified

● The claim and redemption deadlines

● Any platform-specific statements or other material conditions

Competitions may be conducted through Instagram, Facebook, the studio’s website, in the studio or with a collaborating business. Entry may be free or may require an eligible purchase or booking, as stated in the competition terms.

Each competition will be conducted subject to the laws applicable in every jurisdiction in which entry is offered. Where a permit, registration, approval or additional term is required, the competition will not commence in that jurisdiction until the requirement has been satisfied.

7.11 Competition eligibility and entries

Unless the individual competition states otherwise, an entrant must:

● Be at least 18 years old

● Be an Australian resident

● Be able to attend the studio in Brisbane to receive any in-person service prize

● Provide true, current and complete entry and contact information

● Comply with the stated entry method and competition terms

Allure Ink employees, contractors and their immediate family members are not automatically excluded, but they must satisfy the same published eligibility conditions as every other entrant. Any different exclusion will be stated in the individual competition terms.

Unless additional entries are expressly permitted, each person may submit one entry. Entries may be invalidated if they are late, incomplete, automated, duplicated, submitted through an unauthorised method or otherwise do not comply with the competition terms.

7.12 Winner selection and verification

Winners will be selected by random draw using the method stated for the particular competition. The studio may verify the prospective winner’s identity, age, residency, entry validity, purchase or booking requirement and ability to claim the prize before confirming the result.

The studio may disqualify an entrant or prospective winner for ineligibility, dishonest or misleading information, tampering, fraud, abusive or unsafe conduct or another material breach of the published competition terms. Disqualification will be based on a stated reason and will not be exercised arbitrarily.

7.13 Winner notification and redraws

The studio will make two reasonable attempts to contact the prospective winner using the contact information provided with the entry. Those attempts will be made over a period of seven calendar days.

If the prospective winner does not respond and claim the prize by the end of that seven-day period, cannot be contacted or cannot establish eligibility, the prize will be forfeited and the studio may conduct a redraw.

A prospective winner is responsible for monitoring the contact method used for entry, including message requests, spam folders and filtered messages.

7.14 Treatment suitability and alternative prizes

Winning a treatment does not establish that the winner is a suitable candidate. Before treatment, the winner must complete the studio’s normal consultation, health disclosure, eligibility and consent requirements.

If the winner is medically or otherwise unsuitable for the awarded treatment, the studio will offer another service for which the winner is suitable and which has a comparable promotional value. The alternative remains subject to availability, professional judgment and the winner’s informed consent.

If no reasonably comparable service can safely or appropriately be provided, or the winner declines every suitable alternative, the service prize will be forfeited and the studio may conduct a redraw. The winner will not be entitled to cash, store credit or the monetary value of the prize.

7.15 Prize booking and completion deadline

Unless the specific competition states otherwise, the winner must book and attend the awarded service within 30 days after being notified of the win.

For a cosmetic tattoo prize, this deadline applies to the awarded initial appointment. A touch-up or perfecting session is not included unless the competition terms expressly state otherwise.

The studio will provide reasonable appointment options during the redemption period. If the studio cannot offer a reasonable appointment within that period, it will extend the deadline sufficiently to allow the prize to be provided.

7.16 Prize restrictions and winner expenses

Competition and giveaway prizes:

● Have no cash value

● Cannot be redeemed for cash, refunded, exchanged or converted to store credit

● Cannot be transferred to another person

● Cannot be combined with another promotion unless expressly stated

● Remain subject to the ordinary booking, attendance, treatment and consent policies

All travel, parking, accommodation and other expenses associated with entering, claiming or using a prize are the winner’s responsibility unless the competition expressly states otherwise.

7.17 Winner announcements and entrant information

The studio may publish the confirmed winner’s name or social-media username when announcing the result, where this was disclosed in the competition terms.

The studio may collect an entrant’s name, email address, telephone number and social-media username where reasonably required to administer the competition. Information will be handled in accordance with the studio’s Privacy Policy.

Competition entry does not constitute consent to receive marketing email or SMS. Any marketing consent will be requested separately and must be capable of being withdrawn.

7.18 Competitions conducted with another business

Where a competition is conducted with another business, the competition terms will identify the participating businesses and which business is responsible for supplying each part of the prize.

Entrant information may be shared with a participating business where this is disclosed before entry and is reasonably necessary to administer the competition or provide the prize. Information will not be shared for the other business’s direct marketing merely because a person entered the competition. Any marketing consent must be collected separately.

Each participating business remains responsible for the products or services it supplies and for complying with its own legal obligations.

7.19 Social-media platform disclaimer

Where a competition is conducted through a social-media platform, its specific terms will state that the competition is not sponsored, endorsed, administered by or associated with that platform unless the platform is genuinely participating in that capacity.

Entrants must comply with the platform’s applicable rules. The studio is not responsible for an entry that is not received because of a platform outage, privacy setting, account restriction or another technical issue outside the studio’s reasonable control.

7.20 Modification, postponement or cancellation of a competition

The studio may modify, postpone, suspend or cancel a competition where circumstances outside its reasonable control make continuation impossible, unsafe, unlawful or materially unfair. The studio will act reasonably and fairly toward existing entrants and will communicate any material change through an appropriate channel.

This clause does not permit the studio to cancel a competition merely to avoid awarding a valid prize.

7.21 Complimentary, reduced-price and model services

The studio may offer a complimentary or reduced-price service for training, portfolio development, content creation, demonstration, an influencer collaboration, corrective or goodwill purposes, charity support or another stated purpose.

No person is entitled to a free or discounted service. Any complimentary or reduced-price appointment is offered entirely at the studio’s discretion and is subject to its stated conditions. The client must pay the price quoted for the appointment, together with any separately disclosed product, material, deposit, touch-up or other charge.

Unless the written offer states otherwise, a model, complimentary or reduced-price offer must be accepted, booked and completed within seven days. The offer is non-transferable and has no cash, refund, exchange or store-credit value except where required by law.

7.22 Attendance requirements for model and complimentary appointments

Model, complimentary and reduced-price appointments remain subject to the Cancellations, Rescheduling, No-Shows and Late Arrivals Policy.

If the client fails to attend, the offer will be forfeited and the client will be liable only for the price quoted for that appointment, together with any other amount expressly disclosed and authorised before booking. The studio will not substitute the ordinary retail price as a no-show charge where that price was not part of the accepted offer.

If the quoted appointment price was $0, no monetary no-show charge will apply. The offer will still be forfeited, and the studio may decline to offer that person another model, complimentary or reduced-price opportunity.

7.23 Photography, recording and media use

Observation, photography or video recording may be an essential condition of a model, portfolio, demonstration, content or collaboration appointment. Any such condition and the intended uses will be disclosed before booking.

Where media participation is required, the client must complete the applicable media consent or release. Subject to that consent or release, content may be used on the studio’s website, organic social media, paid advertising, training materials and printed marketing.

The media condition does not replace treatment consent. If the client does not agree to, or withdraws from, a required media condition before treatment, the studio may decline the model appointment without preventing the person from requesting an ordinary paid appointment.

7.24 Model treatment briefs and consent

A model appointment may require a particular treatment, technique, style, colour, design or creative brief selected by the studio. The requirements will be explained before treatment.

The client retains the right to consultation, adequate information and informed treatment consent. The studio will not perform a treatment to which the client does not consent. If the client does not agree to the essential model brief, the studio may decline the model appointment without being required to provide a different complimentary or reduced-price service.

7.25 Touch-ups, safety and ordinary treatment policies

A complimentary touch-up, perfecting session, maintenance appointment, product or future service is included only where the written offer expressly states that it is included.

All ordinary consultation, medical disclosure, eligibility, preparation, consent, healing, aftercare and results provisions apply to complimentary, model and reduced-price services.

The studio may decline, postpone or discontinue an appointment because of treatment unsuitability, inability to provide informed consent, unsafe conduct, abusive behaviour, failure to follow reasonable instructions or another safety or professional concern.

7.26 Statutory rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under Australian Consumer Law.

8. Media Release

Status: Working draft pending owner review and approval.

8.1 Scope and purpose

This Media Release applies to photographs, video recordings, audio recordings and other visual or audiovisual content created by or for the studio that depicts a client, their treatment, the treated area, their results or their participation in a studio appointment, model service, event or collaboration.

It explains when the studio may create and use media for portfolio, educational, promotional and advertising purposes. It does not replace the separate consent required for the treatment itself or the Privacy Policy governing the handling of personal information.

8.2 Treatment-record images and promotional media

The studio may need to take photographs or video for consultation, treatment planning, safety, progress assessment, record-keeping or follow-up purposes. Any required treatment-record images will be explained during the consultation and handled as part of the client’s confidential treatment record.

A treatment-record image will not be published or used for advertising merely because it was taken for treatment purposes. Promotional publication requires the client’s active acceptance of this Media Release or another specific media consent.

8.3 Active acceptance of the Media Release

By actively accepting this Media Release through the studio’s separate media-consent checkbox, form or written agreement, the client authorises the studio to:

● Photograph, film or otherwise record the client, the treatment process and the treatment results

● Reproduce, publish, display, distribute and communicate the resulting media

● Use the media for the purposes and through the channels described in this policy

● Continue using the media unless and until the client submits a written withdrawal request under section 8.9

Acceptance of the general Studio Policies alone does not authorise promotional use of treatment images where separate media consent is required.

8.4 Permitted uses and platforms

Subject to the accepted Media Release, the studio may use media for:

● Before-and-after and healed-results portfolios

● The Allure Ink and Allure Aesthetics Studio websites

● Organic posts, stories, reels, highlights and other content on social-media platforms

● Paid social-media, search, display and other digital advertising

● Printed advertisements, brochures, signage, displays and promotional material

● Booking-platform profiles and service descriptions

● Email and SMS marketing where the recipient has separately consented to receive marketing

● Educational, training, demonstration and presentation material

● Awards, industry submissions, editorial features and public-relations material

● Other studio promotional channels or platforms that serve a substantially similar purpose

Media may be visible in Australia and overseas and may be copied, shared or republished by members of the public or by third-party platforms after publication.

8.5 Editing and presentation

The studio may crop, resize, colour-correct, retouch, caption, add branding or text, combine media with other material and adapt it for different formats and platforms.

The studio will not knowingly alter media in a way that materially misrepresents the treatment result or use it in a false, defamatory, degrading or unlawfully discriminatory manner.

Unless separately agreed, the client is not entitled to inspect or approve each edited version, caption, advertisement or publication before use.

8.6 Identification and anonymity

The accepted Media Release permits use of an identifiable image, including the client’s face, where that is reasonably apparent from the media consent and the circumstances in which it was obtained.

The studio will not publish the client’s full name, contact information, medical information or treatment disclosures with the media unless the client has separately authorised that disclosure or the law permits or requires it.

If the client requests de-identification and the studio agrees, the studio may crop or obscure facial features and other identifying details. De-identification cannot be guaranteed where a person may still be recognised from distinctive features, tattoos, marks, surroundings or other contextual information.

8.7 Copyright, licence and compensation

To the extent permitted by law, the studio owns copyright in media created by the studio or on its behalf. The client grants the studio the permissions and licence reasonably necessary to use the client’s image and participation in accordance with this Media Release.

The client will not receive a fee, royalty, commission, complimentary service or other compensation for authorised media use unless a separate written agreement expressly provides otherwise.

The client’s privacy and statutory rights in relation to their personal information continue to apply despite the studio’s copyright ownership.

8.8 Opting out before media is taken or used

A client may request in writing that promotional media not be taken or used. The request should be sent to admin@allureink.com.au before the appointment or before the media is first published.

Declining promotional media consent will not affect the client’s ability to book or receive an ordinary paid service. The studio may still request treatment-record images where reasonably necessary for treatment, safety or record-keeping, but those images will remain confidential and will not be published without separate permission.

Where photography, video or content creation is an essential disclosed condition of a model, collaboration, complimentary or reduced-price appointment, declining that condition may mean the special appointment cannot proceed. The client may instead request an ordinary paid appointment.

8.9 Withdrawing media permission

A client who has accepted this Media Release may withdraw permission for future promotional use by contacting the studio in writing at admin@allureink.com.au and identifying the relevant media where reasonably possible.

After receiving the request, the studio will stop making new promotional uses within a reasonable period and will take reasonable steps to remove the media from digital channels under its direct control.

Withdrawal does not ordinarily require the studio to:

● Recall or destroy printed material already produced or distributed

● Recover media already copied, downloaded, shared or republished by another person

● Remove historical editorial, award, training or record material where continued retention or use is lawful and reasonably necessary

● Reverse advertising or publication that cannot reasonably be withdrawn immediately

The studio will stop or amend an active campaign at the next reasonably practicable opportunity. A withdrawal does not affect the lawfulness of authorised uses made before the request was received.

8.10 Storage, service providers and overseas processing

Confidential treatment-record media is stored with the client’s Timely record where reasonably practicable. Media selected for publication may also be stored in studio-controlled devices, website systems, design tools, advertising accounts and social-media platforms as reasonably necessary to prepare and publish it.

These providers may process or store media outside Australia. The studio will handle media in accordance with the Privacy Policy and will take reasonable security and privacy precautions appropriate to the nature of the image and its intended use.

8.11 Minors and authorised decision-makers

Media depicting a minor will not be used for promotional purposes without the consent of a parent or legal guardian and, where the minor is capable of understanding the proposed use, the minor’s agreement.

The studio may decline to create or publish media where it is not satisfied that the necessary authority or informed consent has been provided.

8.12 Questions and complaints

A client may contact the studio at admin@allureink.com.au or 0435 660 902 to ask how media has been used, request a copy where appropriate, raise a concern or exercise the opt-out or withdrawal rights described above.

The studio will consider the request in accordance with this Media Release, its Privacy Policy and applicable law.

8.13 Statutory rights

Nothing in this Media Release excludes, restricts or modifies any privacy, consumer or other legal right that cannot lawfully be excluded, restricted or modified.

9. Privacy Policy

Status: Working draft pending owner review and approval.

9.1 About this Privacy Policy

This Privacy Policy explains how Allure Ink / Allure Aesthetics Studio, referred to as Allure Ink, the studio, we, us or our, collects, holds, uses and discloses personal information.

It applies when a person visits www.allureink.com.au, uses the studio’s Timely booking services, creates or uses a client account, makes an enquiry, booking or purchase, receives a service, enters a promotion, communicates with the studio or otherwise interacts with the studio’s services.

In this policy, you and your mean the client, purchaser, website visitor, competition entrant, enquiry sender or other individual whose personal information the studio handles.

9.2 Privacy commitments and consent

The studio aims to manage personal information openly, securely and consistently with the Australian Privacy Principles where they apply. Where the Privacy Act 1988 does not apply to a particular activity, the studio will still use this policy as its minimum privacy standard where reasonably practicable.

This policy provides notice of the studio’s information-handling practices. It is not a blanket consent to every collection, use or disclosure. The studio will obtain separate consent where required, including for sensitive health information, promotional media and direct marketing where applicable.

If a person does not provide information reasonably required for a booking, consultation, suitability assessment, payment or treatment record, the studio may be unable to provide the relevant service or feature.

9.3 Personal information collected

Depending on the person’s interaction with the studio, the studio may collect and hold:

● Name, date of birth, gender or pronouns where provided, address and contact details

● Emergency-contact information where reasonably required

● Timely client number, account, login, authentication and communication preferences

● Appointment history, booked services, cancellations, attendance records and practitioner information

● Product, package, gift-card, rewards, store-credit and transaction history

● Billing and delivery information, payment confirmation, payment method and payment status

● Enquiries, complaints, feedback, correspondence and customer-support information

● Competition entries, referral sources, social-media usernames and promotional eligibility information

● Website and booking-platform usage information described in section 9.9

● Photographs, videos, audio and media-consent preferences

● Any other information a person voluntarily provides or that is reasonably necessary for the relevant interaction

9.4 Sensitive and health information

To assess treatment suitability and provide services safely, the studio may collect sensitive information, including:

● Medical history and relevant health conditions

● Allergies, medications and previous procedures

● Pregnancy, breastfeeding and hormonal information where relevant

● Skin conditions, sensitivities, healing history and contraindications

● Information about infections, blood-borne risks or immune response where relevant

● Treatment notes, consultation responses, consent forms and aftercare records

● Treatment photographs and images that reveal health or treatment information

The studio will collect sensitive information only where it is reasonably necessary for a legitimate treatment, safety, legal or business function and where the required consent or other lawful authority exists.

Sensitive information will not be used to infer characteristics for unrelated advertising or disclosed for another business’s marketing merely because it appears in a client record.

9.5 How information is collected

The studio may collect personal information:

● Directly from the individual through Timely, Timely Consult, the website, online booking, forms, telephone, SMS, email, social media or in-person communication

● From a purchaser or person making a booking for the client

● During consultation, treatment, photography, aftercare and follow-up

● From Squarespace when a person uses the website or submits a website form

● From payment providers when a payment is attempted, completed, declined, reversed or disputed

● From social-media and advertising platforms when a person interacts with studio content or an advertisement

● From a competition or promotional partner where this was disclosed and authorised

● From publicly available sources or another lawful source where reasonably necessary

Where practical, the studio will collect information directly from the individual. If information is provided by another person, the studio may verify it with the client before relying on it for treatment, payment or another important decision.

9.6 Timely client records and storage

Timely is the studio’s primary client-management, booking and treatment-record platform. Client contact details, appointment history, consultation information, consent records, treatment notes, client documents, images, account balances, gift cards, rewards, store credit and related information may be stored in the client’s Timely record.

Allure Ink determines what client information is entered into Timely and how the studio uses it. Timely Limited and its authorised subprocessors provide the software, hosting, communications, support, payment and related technical services needed to operate the platform.

Timely may use cloud infrastructure and subprocessors located in Australia and overseas, including in the United States, New Zealand and Spain. Provider locations and subprocessors may change over time.

9.7 Payment information

Payments may be processed through TimelyPay, Stripe, Afterpay, EFTPOS, American Express, another card network, a banking provider or another accepted payment provider.

The studio may receive payment confirmation, transaction identifiers, payment status, limited card descriptors and information needed to reconcile or recover a payment. Full card numbers and security codes should not be entered into ordinary Timely notes, emails, messages or consultation forms.

Where a client authorises a card to be saved, the card is stored through the secure payment provider rather than as full card details in the studio’s client notes. The client and studio may have limited controls to add, select or remove a saved payment method through Timely, subject to the payment provider’s security and booking requirements.

9.8 Website, Squarespace and online purchases

The studio’s website is operated using Squarespace. When a person visits the website, submits a form, views services or products, creates or uses an available account feature or makes an online purchase, Squarespace and connected services may process information needed to deliver that functionality.

This may include contact, enquiry, order, billing, shipping, cart, account, device and usage information. The information collected depends on the website features used at the time.

Client treatment records are stored primarily in Timely. Website-visitor data, online-form submissions, order data and technical usage information may also be processed or temporarily retained by Squarespace and connected website services.

9.9 Cookies, pixels and usage data

The website and connected services may use cookies, pixels, web beacons and similar technologies. These technologies may collect:

● IP address and approximate location derived from it

● Device, operating-system and browser information

● Referral source and pages viewed

● Dates, times, interactions and navigation through the website

● Advertising identifiers and information about interactions with studio advertisements

● Preferences and information needed to maintain website or account functionality

Cookies may be used to operate and secure the website, remember preferences, analyse performance, understand how visitors use the website and measure or tailor advertising.

Where a consent control is provided, visitors may use it to manage non-essential cookies. Browser settings may also be used to block or delete cookies, although doing so may affect website functionality. Blocking cookies may not prevent every form of measurement or information processing by connected services.

The studio will take reasonable steps to prevent health information or confidential consultation information from being intentionally transmitted through advertising pixels.

9.10 How personal information is used

The studio may use personal information to:

● Respond to enquiries and provide customer support

● Create, maintain and update Timely client records

● Make, confirm, remind, reschedule and manage appointments

● Assess treatment suitability and obtain informed consent

● Provide, document and follow up services and aftercare

● Process purchases, payments, deposits, refunds, exchanges, gift cards, rewards and store credit

● Apply the studio’s cancellation, no-show, payment and other accepted policies

● Deliver products and administer returns or exchanges

● Operate the website, booking services and client account features

● Administer competitions, referrals, promotions, model services and collaborations

● Manage media permissions and use authorised content

● Detect and address fraud, misuse, security incidents, payment disputes and unlawful conduct

● Maintain business, insurance, accounting, tax, legal and regulatory records

● Recover lawful outstanding amounts and resolve complaints or disputes

● Analyse and improve services, client experience, website performance and business operations

● Comply with legal obligations and protect the rights, safety and property of clients, staff, the studio and others

The studio will not use information for a materially different purpose without consent or another lawful basis where one is required.

9.11 Appointment and service communications

The studio may use contact details to send communications reasonably connected with a booking, purchase, treatment or client relationship. These may include confirmations, reminders, preparation instructions, consultation forms, payment requests, receipts, aftercare, safety information and responses to enquiries.

These operational communications are not marketing merely because they identify the studio or relate to a purchased service. A client who opts out of marketing may still receive necessary transactional, appointment, payment, safety and treatment communications.

9.12 Marketing and advertising

The studio may send promotional email or SMS only where the recipient has provided the required consent or another lawful basis exists. Competition entry, a one-off purchase or an enquiry will not automatically be treated as consent to ongoing electronic marketing.

Marketing messages will identify the sender and provide a functional way to unsubscribe. Unsubscribe requests will be processed without charge and within the period required by law.

The studio may use non-sensitive contact, transaction and interaction information to tailor marketing where lawful and reasonably expected. Sensitive health information will not be used for direct marketing without the consent required by law.

A person may withdraw marketing consent through the unsubscribe facility or by contacting admin@allureink.com.au. Withdrawing marketing consent does not withdraw consent to necessary service communications or an independently accepted Media Release.

9.13 When information may be disclosed

The studio may disclose personal information where reasonably necessary to:

● Staff members and contractors who need the information to perform their duties

● Timely Limited and its subprocessors

● Squarespace and connected website, hosting, analytics and commerce providers

● Payment processors, card networks, banks and Afterpay

● Email, SMS and communications providers

● Delivery, fulfilment and product suppliers where relevant

● IT, cybersecurity, data-storage and technical-support providers

● Accountants, insurers, auditors, lawyers and other professional advisers

● Debt-recovery providers, tribunals and courts for a lawful outstanding amount or dispute

● Advertising, design, website and social-media providers for information authorised for that purpose

● Competition and promotional partners where disclosure was notified and is necessary to administer the promotion or provide a prize

● Government, regulatory, law-enforcement, emergency or health authorities where authorised or required by law

● A prospective purchaser, successor or adviser involved in a genuine sale, restructure or transfer of the business, subject to appropriate confidentiality and legal safeguards

The studio will not sell client health records or disclose sensitive information to an unrelated party for its own direct marketing.

9.14 Overseas processing and disclosure

Some service providers operate or use infrastructure outside Australia. Personal information may therefore be processed or accessible in countries including the United States, New Zealand and Spain, as well as other countries identified in the current privacy information of Timely, Squarespace, payment, communications, website, advertising and social-media providers.

The exact location may depend on the provider, feature and technical infrastructure used. The studio will take reasonable steps appropriate to the circumstances to select reputable providers, limit disclosure to what is reasonably required and address applicable cross-border privacy obligations.

Information or media intentionally published on the internet may be accessible throughout the world and may no longer remain within the studio’s effective control after it is copied or shared by others.

9.15 Data quality and client responsibilities

The studio will take reasonable steps to keep personal information accurate, current, complete, relevant and not misleading for the purpose for which it is held.

Clients should provide accurate information and promptly notify the studio of changes to their contact details, medical information, medications, pregnancy status, allergies or another matter relevant to treatment or communication.

9.16 Security

The studio uses reasonable administrative, technical and physical safeguards appropriate to the information it holds. These may include restricted Timely access, individual staff accounts, access controls, secure payment processing, device security, passwords, multi-factor authentication where available, staff confidentiality requirements and procedures for handling documents and media.

No internet transmission or storage system can be guaranteed to be completely secure. A person who believes their Timely client login, gift-card code or another account credential has been compromised should contact the studio promptly.

9.17 Retention and deletion

The studio retains personal information for as long as reasonably required to provide services, maintain accurate treatment and transaction records, meet insurance, accounting, tax, health, safety and legal obligations, resolve disputes and enforce agreements.

Retention periods vary according to the type of information, the client’s age, the treatment provided and the reason the record is held. When information is no longer reasonably required and the studio is not legally required or permitted to retain it, the studio will take reasonable steps to delete or de-identify it.

Deletion from an active Timely record may not immediately remove information from secure backups, audit logs, payment-provider records or material already lawfully published. Those copies will be handled under the applicable provider, legal and retention requirements.

9.18 Accessing and correcting personal information

A person may request access to personal information the studio holds about them or ask for inaccurate, out-of-date, incomplete, irrelevant or misleading information to be corrected.

Requests should be sent to admin@allureink.com.au and include enough information for the studio to identify the person and the requested record. The studio may require reasonable proof of identity or authority before providing access or making a correction.

The studio will respond within a reasonable period and will ordinarily aim to respond within 30 days. Access or correction may be refused or limited where permitted or required by law, including where disclosure would unreasonably affect another person’s privacy, create a serious safety risk or reveal information that cannot legally be disclosed. Where appropriate, the studio will explain the reason and available complaint process.

9.19 Anonymity and pseudonyms

A person may browse general website information without identifying themselves where the website functionality permits.

The studio cannot ordinarily provide a booked treatment, maintain a reliable treatment record, assess medical suitability, process certain payments or comply with legal and insurance requirements anonymously or under a pseudonym. Where identification is not reasonably required, the studio will consider whether anonymous or pseudonymous communication is practicable.

9.20 Privacy incidents and data breaches

The studio will investigate suspected loss, unauthorised access, misuse or disclosure of personal information and take reasonable containment and remedial steps.

Where the Notifiable Data Breaches scheme or another notification requirement applies, the studio will assess the incident and notify affected individuals and the appropriate regulator when legally required.

9.21 Children and authorised representatives

The studio will take additional care when handling information about a minor or a person who requires an authorised representative.

Where required, the studio may collect and verify information about a parent, guardian or authorised decision-maker. The studio will still involve the client in privacy and treatment decisions to the extent appropriate to their age, understanding and legal capacity.

9.22 Third-party websites, platforms and links

The website, booking communications and social-media pages may contain links to third-party websites, applications or services. Those third parties have their own privacy, security and cookie practices.

The studio is responsible for its own handling of personal information and for taking reasonable care when selecting providers. It does not control an unrelated third party’s independent website or information handling merely because a link is provided.

9.23 Privacy questions and complaints

A person may raise a privacy question or complaint by contacting:

● Email: admin@allureink.com.au

● Phone or SMS: 0435 660 902

The studio will acknowledge and investigate the concern, may request further information and will aim to provide a substantive response within 30 days.

If the complaint is not resolved, the person may be entitled to contact the Office of the Australian Information Commissioner or another regulator with jurisdiction over the matter. The studio will provide reasonable information about an available external complaint option where required.

9.24 Changes to this Privacy Policy

The studio may update this Privacy Policy to reflect changes in information-handling practices, services, technology, providers, legal requirements or business operations.

The revised policy will be posted on the website with an updated effective or last-updated date. Where a material change affects an existing consent or significantly changes how previously collected sensitive information will be used or disclosed, the studio will provide further notice or obtain consent where required.

9.25 Availability and statutory rights

This Privacy Policy will be made available free of charge through the website. A person may contact the studio to request it in another reasonably accessible form.

Nothing in this policy excludes, restricts or modifies a privacy, consumer or other legal right that cannot lawfully be excluded, restricted or modified.